"Avoid avoid avoid"

Avoid. Avoid avoid Terrible service, only interested in taking your money. Communication poor live chat service slow. Kept sending me messages threatening messages that my policy was going to be cancelled even though I had a on going dispute open on my account. Still sent me a reminder that they were going to debit my account - didn't make any mistake doing thatPerson I spoke to on live chat had no notice on my account. Crap company with crap service. Really been mentally draining. Would contact ombudsman but I'm so fed up with whole saga.Ironically named one call but have no call center to actually speak to someone only love chat which I frustrating to use as you can't convey what you are saying. Don't use on

"Tyler TW9"

Tyler TW9 was great he was very helpful but OneCall waiting times are bad 25th in the queue and an hour or so to get to chat with someone also renewal price rocketed plus a $30 brokers fee so probably going elsewhere this Year also loads of problems trying to log in to the OneCall portal (still not resolved)

"Unhelpful hidden expenses with no contact."

I have been with one call for quite sometime, and they haven't been very helpful. They were unable to get my van home so sent me and my daughter to a hotel, where they wouldn't pay for things like food despite them forcing us to stay there as they count get me home. My insurance was about $260 and when I wanted to change over to a similar van (4 years newer with no other differences) they tried to charge me $670 extra for only 4 months of cover. They have no phone numbers only text chat options and their online form didn't work at all despite getting help. I would not recommend them to anyone and after chatting to them for a few hours I have cancelled all my policies and shall be moving on.

"Very easy communication although."

Very easy communication although disappointed my policy has doubled in a year.

"This is the worst insurance company I."

This is the worst insurance company I have ever dealt with. I will certainly be telling people to avoid this company. A third party hit my car whilst parked , I wasn't even in the vehicle. I saw him do it , he denied it and as no damage to his vehicle no claim could be made. I paid for the damage myself and have sold my car. I have cancelled my policy and they are now charging me all my premiums as I have an open claim. Nobody helps or will take ownership of my problem. Just going round in circles. AVOID THIS COMPANY OR ELSE YOU WILL BE SORRY !!!!!!!!!!!!Deserves no stars at all

"Operator was helpful and very polite."

Operator was helpful and very polite.

"Unable to cancel -- car insurance auto renew"

Car insurance is set to auto-renew automatically. Mine is due to renew on 20 April so I still have time to cancel. Having been on their site yesterday to cancel (which is not an available option), I can see they know this. I received a text message at 8am today (18 April) stating they have already renewed my policy! What on 18 April? Good luck with that. I've already cancelled the Direct Debit with my bank so One Call Insurance won't get any more money from me. PLEASE TAKE NOTE:1. Can't cancel online.2. Can't get through by telephone.3. Can't send them an email.4. Live chat does not work.5. Queued on the phone, at my cost, to speak to them only to select a call back - option 1.6. Caitlin called back after 5 minutes and hung up when i answered. Her message -- their systems are down, I should call back later or use live chat. Neither of which work. My advice, which is FREE -- go to a reputable company for your insurance.

"I choked at giving 1 star as I feel no."

I choked at giving 1 star as I feel no stars would better suit. Why call themselves onecall when you cannot ever call them. I have seriously never had to deal with such a incompetent company. 7 months after them agreeing that I was unfairly charged they are trying to take money from me again. Fuming and can't even get to speak to anyone. No wonder they do not provide contact details apart from portals.

"Chat queue huge"

Chat queue huge , passed from one to another , chat took over an hour as guess they dealing with more than one client at a time , waited more thak 15 minutes for a reply to a question , we all have lives an time can be precious for customers too

"Must be a money making strategy"

Must be a money making strategy for insurance companies- send out an extortionately increased renewal quote which will make the majority of us who are able or patient enough , to get through to an agent by phone , to then get a reduced quote! Why didn't they use that quote in the first place? Really leaves a bad taste in my mouth about this company and the auto renewal system. My mum received a renewal quote which is three time as much as last year with no policy changes- the excuse was they don't use Zurich anymore?? Agent BR1 was calm , polite and not pushy however he was unable to get her a realistic quote anywhere near last years. She is not renewing via One Call after searching elsewhere and being happy with a more satisfactory quote without automatic renewal as an option. She was happy with last years cover and paper communications- reason for two stars.