"Purchased Samsung 65" tv class qneo."

Purchased Samsung 65" tv class qneo oled 4k smart July 2023, made finial payment this month (feb 2024) next day screen was dark black, sound ok. Called QS, 1st opening they had was 8 days out. Went to store talked with "manager" he said he would look into it and get right back with us 5 days latter and not heard from anyone. (we are a 1 tv family, 80+ yrs. old tv is important

"Tv was delivered broken"

Tv was delivered broken. We did not open the box within the 15 day period. The TV was over $1000. We bought an extended warranty and they still directed us to the manufacturer who would not fix or replace it because it was the deliverer's fault. I understand that consumers have certain responsibilities when purchasing a product, but it was clearly broken and I believe, given the extreme cost of the product they could do SOMETHING to offset the loss. So I'm out over $1000!

"Customer Out of Service"

Customer Service over the phone is criminal. Asked how to find the cable channels on one of their brand smart TVs. Two calls: two dumb answers. They give you advice to get you off the phone, or they are ignorant about their own products.

"Best Buy Total Tech Customer Service is a Problem"

Update 4/29/2024: I finally got some action after 2 trips to the store. The manager of the store was able to do an exchange on site. I'm happy that they were able to help me but I stand by what I've already said... a customer shouldn't have to work this hard for something they have already paid for. So Total Tech isn't a "Total Scam" it's a "You Gotta Want it Enough Protection Plan."Total Tech is a Total Scam. Buyer beware! I've been trying to get my TV repaired/replaced since February and it's now April 16th. They've both approved and disapproved of my TV's replacement 2 times and today finally told me that it was out of their hands. They came out the first time and said with was the board or the screen and they'd be back with both. They came back 2 weeks later with just the board and determined that it was the screen. They said they didn't bring the screen because they no longer make it. So they gave me a number to call to start working on a replacement tv... those folks told me it was approved and said I should be waiting on a call (that never came) so I finally called them again and they made me start the whole process over again... Long story short they referred me to LG who eventually referred me back to Best Buy only to have the people who promised me a replacement tell me that it was "out of their hands" and that I should go to the store. I will go to the store with all of my documentation including 3 phone call recordings of people promising me a replacement and 2 files of camera footage of their techs with my tv in the house.The last four of my Best Buy Account Number is 8960Correction: it was two phone call recordings of people promising a replacement not 3 (went back and listened to the recordings again - both were Best Buy Employees though). Also corrected the Date of experience to today... since today was apparently the last straw with them.

"Aside from waiting for about 20 mins to."

Aside from waiting for about 20 mins to have someone help us with purchasing a new TV, When the manager finally came over he got us setup for delivery and install. When the techs came to the house we needed a few more items not listed on the original ticket which we purchased on the spot. The install took about an hour and the TV is amazing. Techs were polite clean and very helpful

"The answers to all of my questions was."

The answers to all of my questions was simply, return the product for a full refund. Never buying again.

"Poor delivery experience"

I scheduled a television to be delivered and was assured that it would arrive between 7am and 7pm that day. I was stuck waiting all day long which would be fine but there was no way to track or to confirm that the television was being delivered or when I could possibly expect the delivery. Going to the About This Order page told me that no additional data other than the time range for the delivery was available.I contacted someone at the store (he had a heavy accent and was difficult to understand) who was trying to give canned responses and even nearly mistook a previously cancelled order for the one involving the delivery. He was only able to assure me that someone would be in contact via email prior to them arriving and that it would be there before 7pm.I called the store again at 6:45pm since my wife was waiting patiently for me to join her at a restaurant for dinner and asked when the delivery would be there or if it was coming at all since I still had not even received an email or text message letting me know that it was on the way yet. The representative still advised that someone would contact me via email and that it would be delivered by 7pm. I asked if I could leave after 7pm without the item being delivered without penalty and they confirmed this. The television was never delivered and I never received any notification at all concerning the delivery. I even made sure it was not in my spam folder. I contacted the store the next day and spoke to the same person who apologized and admitted fault but only had the option to reschedule for another delivery. Well my confidence was shot at this point so I asked to cancel the order altogether. I suggested that if they offered a free delivery option then I may be persuaded to keep the order but they said only that they could refund the whole order so I gave up and took the refund.When I got the refund I found that it was not the full amount that I was expecting so I called again and spoke to someone else (Ron?) who said they needed to get me to their credit card department to help look at the charges and see why the full amount was not refunded. The man I spoke to there sounded a little frustwith my inability to offer my account number (I had made the purchase as a guest online originally) and did not give me time to find my order number before just getting my information from my phone number and other verification information. He realized shortly after that I was calling not about a Best Buy credit card but a personal one. He then apologized that I had been misrouted and gave me a phone number to call.The woman I spoke to (Peggy I believe?) was very good and help us figure out why the full amount had not been refunded. (I had also purchased a tv wall mount which I had kept so that part was understandably not refunded.)Overall, I refuse to go back to best buy for anything ever again. What they call their "Geek Squad" delivery service was anything but technologically helpful. I don't know it it's the company's tech infrastructure at fault or if it's the CSRs not being able to manage it but it was a small nightmare.

"Worst Customer Service Experience"

Approximately three months ago, I bought an Xbox from BestBuy online, and it came with a one-month Game Pass. Unfortunately, the product code for the Game Pass did not work and I immediately raised a complaint with their customer service team within a week of my purchase.Regrettably, despite numerous attempts (approximately 6-8 times), my issue still remains unresolved. Each time I reached out to their team, I was promised a resolution within 48 hours, only to be met with false assurances and continued inaction. The lack of responsiveness and failure to address a seemingly straightforward issue is both disappointing and unacceptable. This is so frustrating experience I ever had from a Customer Service team till now.I was hoping BestBuy being a globally recognized brand follow a higher standard of customer service but this experience has left me frustand disappointed, and I feel compelled to share my dissatisfaction to prevent others from facing a similar situation.Due to this horrible experience, I will definitely not recommend BestBuy to others or make any purchase for myself in the future.

"Horrible company"

Worst company to deal with. I specifically request an item to have a signature then it's not followed and then Best Buy doesn't want to assume responsibility. I'm done with this crappy company. Stay away from liars.

"Want to leave a great review for our geek squad Steven"

Want to leave a great review for our installer from Geek Squad Steven who was professional, knowledgeable, pleasant and exceeded our expectations.. a job truly well done!!