"Bait and Switch"

Bait and Switch. Scheduled online a subwoofer install. They confirmed by email and sent lots of texts making sure I was coming in at the appointment time. Take off of work and get a ride to pick me up so I can leave me truck with them. When I get there, they say they have been calling me for over a week (not a single missed call or v-mail from them) saying they want more money because I chose the wrong service online. Even if I agreed to pay more, they then claimed they didn't have time and I would need to reschedule. The store manager went along with everything the install guy said. I have the emails, texts, and receipt. Their website is, at best, incredibly inaccurate, but this has been going on for years. Seems intentional. Anyone want to join in on a class action lawsuit for fraudulent advertising?

"Crappy Computer, Crappy Service!"

I bought the high end computer 2 years ago. It has never worked right. It re-boots 2-5 minutes into using it and takes 5 minutes to reboot. When it comes back, there is no sound. The repair morons say, "There's nothing wrong with it". Now it is too late for warranty repair. I have had to live with it. I can't afford $2,000 again. Crappy, expensive computer, crappy service!

"Horrible service and refused refund for."

Horrible service and refused refund for a scam

"Online orders Late 100% of the time"

I ordered a pre-order game 6 months in advance and it came with a bonus item. The game itself came 5 days late after release and the additional item came 8 days late after release. I just went to another store and bought the game the day of release and returned my best buy game because I dont want to support a company that doesn't honor their shipping day. I gave Bestbuy a second chance ordering a game and it came 3 days after a lengthy already scheduled 7 day delivery window. Never again.

"Awful delivery service"

Awful delivery service. Ordered a fridge mid February the delivery date got put in for May instead of April. Rescheduled and the day of scheduled got a call and was told that the delivery person quit and the next available date was two weeks out. Talked to someone on the 1800 and they were very on helpful. I finally just canceled my order and ordered from home Depot that could get it delivered before best buy and it was cheaper. Shame on you best buy

"Whether is purchasing or seeking."

Whether is purchasing or seeking assistance from the Geek Squad, Best Buy is the best!!! Good customer service.

"Best Buy's 15-day return Policy is the worst"

Best Buy's 15-day return policy screwed us. We purchased a TV and an antennae on January 7, 2024. We were going to return it, but ended up having problems that prevented us from getting to the store as it was not at the top of our priority list. We have shopped at Best Buy in the past and were used to the previous 30-day return policy. So, we tried to return the TV and antennae within the 30-day time frame only to be told they would not accept these brand new, in-box items because it was beyond 15-days. What?!! So, now I have a TV and antennae that I don't need or want. And, I will never shop at Best Buy again. This has to be the worst, non-negotiable return policy ever. No wonder Best Buy is losing business. I could have bought the same thing on Amazon or at Walmart and would have had no problem. (If you care to recover a customer Best Buy, Reference Customer Service PIN: 0101 004 2644 010724)

"Warranty support!!!!!"

Warranty support!!!!!The technicians came to my house, ripped the support off the wall, and never looked at the problem that had the television and was gone!!! When trying to reschedule the visit, tell me that this is out of warranty! It's absurd, the whole problem was reported before the warranty expired!!!

"in desperate need for a phone STILL"

in desperate need for a phone STILL, I ordered my phone days ago, it showed that it would be ready to be picked up the next day, so here I am 4 days later, I cant get my refund apparently, and I cant even go pick up my phone, nor can they tell me when I can go pick it up still, I feel like I was wrongfully informed about my item, and of course they can take your money but giving it back is always a problem and I'm not buying all the policy mumbo jumbo. IDC if its only 63 bucks, GIVE ME MY MONEY OR MY PHONE.

"Best Buy and Geek Squad"

I used the chat function to cancel Geek Squad protection purchased mistakenly via Best Buy on a gift item. The agent verifies the correct protection on the recent item and follows with a bunch of unidentifiable numbers. Assuming it was the *one* protection plan on the gift purchase, I verified yes. It turns out that those unidentifiable numbers were also identifying another protection plan I had on a major appliance. She cancelled both and when she verified the amount *after* cancelling I was like "what?" I told her that was a mistake and to reverse it. She said she couldn't, that there was nothing she could do, was not customer service oriented about it at all, and after much back and forth finally transferred my demand to speak to a supervisor who also was of the same attitude, of no help, and said there was nothing they could do as they cut the chat short (like hanging up on a phone).I then called to speak to a live person. This person said he'd escalate it to see if the protection could be reinstated and that I would hear in 3-5 days. Nothing. I then followed up with a helpful Best Buy agent who assisted with an unrelated service request. She, at least, looked into it, kept following up, and after a couple of weeks just notified me the same response that they couldn't reinstate even though I was of course willing and expected to pay for the reinstatement. I find it incredulous that a company as big as Best Buy doesn't have a system in place for a simple reinstatement of a protection plan. Now I just have to cross my fingers that nothing goes wrong with my appliance for the next year and a half.