"shopping help"

There online shopping is marginal in application for upgrading an auto stereo with required kits to install in a certain vehicle. There chat with a robot is impossible to get any answers and their live person is totally unknowledgeable about this area.

"It's actually a zero"

It's actually a zero. Today January 18, 2024 I opted to chat with an agent live online. The first guy Lionel introduced himself after I explained my question. I asked if he could see my question above because he didn't let me know. There was no communication. such as, I see your question, let me research that, I'll be right back. So, I said Lionel? And I sent the question again. He ended the chat. The second time it was him again and when I asked a question about installation of a purchase with my Total Tech membership, he stated, schedule it. I have screen shots and would upload on second chat if anyone cares.

"They have $45 restocking fee for."

They have $45 restocking fee for smartphones. Even if you don't use the phone, and it and its box are in perfect condition except for the little sticker sealing the box. Also when you buy online they don't tell you this upfront, you have to click on and read their return policy first. Do you know who doesn't have a restocking fee? Amazon.

"Best Buy just lost a long-time customer"

I had ordered a JBL portable speaker on 1/6/24. I was excited to see that it was supposed to have been delivered the next day by the Roadie Service. The next day while sitting by a window at the front of my house, I got a text that my order was being returned. The Roadie driver had listed that my road was closed as a reason. Not only was my road opened (there was constant traffic), she never even attempted to come by my house to deliver. She just decided that she didn't want to deliver my item! I was told that the item could not be re-delivered to me and that a refund would be performed instead. I had purchased the speaker with a gift card balance, rewards, and my Best Buy credit card. The rewards were re-issued pretty quickly and a credit was given on my credit card account. However, after more than 2 weeks, I have yet to receive a gift card that has been supposedly issued. My gift card was a digital one and the simplest thing that Best Buy could have done was to credit the amount back to my gift card. They had decided to issue a new gift card instead. When I did not receive it, I had called Customer Service. I was told that I will be getting my new gift card via email. When more time had lapsed and still I did not receive it, I called Customer Service again, and this time, I was told that the prior Rep did not submit a request to the appropriate team. I was assured that, I would get an email containing the new gift card in 3 business days. After still not receiving the gift card, I had called today, and was told that the gift card is coming to me via the postal service and that it would take up to 15 business days. With all the conflicting misinformation, I had asked to speak to a supervisor. I was not able to get a supervisor to come on the call until well after 30 minutes. When I was finally able to get a supervisor, I was told that that my gift card was sent today and I should be receiving it within 7 business days. It feels like I am getting the runaround and that Best Buy has no intention of giving me my gift card amount back. It will take nearly a month to get something as simple as a gift card amount that should have been simply credited back on my original gift card. The Customer Service Reps are not helpful; they go off of scripts. There is no customer service. So even though, it was not my choice to return the product, I am being penalized for Best Buy's and Roadie's practices. Most other companies would have done something to rectify this situation, but not Best Buy. I was just told the they couldn't do anything about it. In total, I had wasted more than 2 hours of my time on this issue. I am beginning to doubt whether I will ever see this gift card. I am very disappointed with Best Buy. I have been a long-time customer. But after this incident, I plan to never buy from Best Buy again and will be canceling my credit card with them.

"The delivery service is terrible"

The delivery service is terrible, they didn't show up, I wasted all day waiting, they don't care about wasting their customers' time, this purchase was the worst ever, I will never buy appliances from Best Buy again. Fortunately, there are many other businesses around.When you are buying, they behave very well, but once I paid, they kicked my ass.

"I purchased a Logitech - PURE JUNK"

I purchased a Logitech - C505 720 Webcam with Long-Range Mic - Black which worked ONLY about 3 months. When I first noticed the color display was lousy I should have returned it immediately. This item was recommended to me by one of the staff.

"Cannot talk/text/chat with actual store"

I purchased and had to return a blu-ray player that was faulty. I bought another, more expensive model the same day. I forgot a disc in the faulty player and tried to call the local store with its local phone number. Got outsourced, out-of-country customer service agents who either could not or would not transfer me to the actual store so I could request they hold the disc for me to retrieve tomorrow (I do not drive and could not get another ride back today). I tried calling, I tried texting, I tried chatting, I requested and did not get an email address to try to reach someone in the actual store. This is not acceptible customer service. If it had been a wallet or medical equipment or something more important, I would need to speak to the actual store immediately. All they could say is go back to the store. Not acceptible answer.

"Do not purchase anything from best buy."

Do not purchase anything from best buy online they suck. They have a 30 min window for cancelation unlike home depot walmart or Amazon. And it's really hard to get answers when you Want to cancel item. I ordered a firestick online and it was sent to an address in Florida i live in Pennsylvania.

"They delivery time was 7 AM to 7 PM"

They delivery time was 7 AM to 7 PMThey didn't show up to deliver my TV.They didn't call or text.When I called they said they would deliver the next day today between 8;30 and 10 AMThey didn't show or contact me.I tried calling numerous times and was transferred into oblivion and hung up on twice.For a technology company they are TERRIBLE as using it.

"We bought a tv at a Black Friday sale."

We bought a tv at a Black Friday sale for a new house, but due to delays were unable to have it installed for 3 months, so it sat in the box unopened for that time. When the installers put it on the wall and turned it on it had a black blotch. We took it back and Best Buy refused to help b/c it was outside their 2-month warranty. The manager rather rudely said they could give a discount on another tv. We've spent probably 20k at BB over the years, and I as a side job buy and rehab houses to rent or sell, so I buy a lot of appliances. I also buy computers for work and lot of other electronics. BB could have had an even more regular customer for life, but instead they lost a customer for life. I'll go to Walmart, Costco where they would have honored the fact that they sold a defective product and understand that good customer service = repeat customers.