"It must be going out of business - no customer service exists"

The compony communication and customer care is bellowing lowest possible expectations. Calling them is mingles - no one speaks English. Mangement don't respond.

"I bought a tv from best buy ROKU 50"."

I bought a tv from best buy ROKU 50" and it worked for a few days and then started a line down the screen. After fianlly getting to the local store ( after a few trips to India or somewhere) I got a person that could not care less about my problem unless I had purchased an extended warrenty. Seems like their return policy excludes anything not working.

"Terrible customer service"

Terrible customer service. Tried to cancel my total membership and they told me they could not find me in the system so I didn't have a membership to cancel. Then I get a bill on my credit card for a renewal. I contacted support, spoke with CSR and management and both were unresponsive and unhelpful. They will not give me a complete refund because the CSR didn't put notes in the claim when I originally called to cancel my membership. They said they see I called before the renewal period, but can't verify why I called (it wasn't just to say Hi).

"Making an appointment for Geek Squad is."

Making an appointment for Geek Squad is not convenient, allow about 10-15 minutes talking to India or communicating with a person in India via internet. You are bounced back and forth with online chats telling you to call a number, then the live person in India tells you to do it online. The people in India do not understand problems but are quick to quote "I'm so sorry you are having ths problem". I wasn't having a problem, just wanted to make an appointment. Twice in 24 hours has the online contact prematurely closed the chat because they didn't understand I just wanted an appointment to pick up a computer that was repaired. I cannot believe that Best Buy continues to be profitable with this lack of personal interaction with it's customers, it's the worst place I've ever dealt with.This is the 2nd time in 1 year that I have been incredibly frustwith them. I can't believe I fell for it again.

"Delivery Guys Just Left without Delivering...?"

We just ordered a washer, with installation and disposal of the old one. Two guys showed up, saw that the dryer was connected to gas - we said we would disconnect, but one guy offered to do it for some cash; we shook hands and he said "We will be right back" -- and they left to get the washer (we assumed) but they never came back again. After about half an hour, we called BestBuy and suggested they just drop it off and we would take care of installation and they could credit us those fees. But no, they wanted to reschedule for next week. After we stayed home ALL day AND despite the fact that our delivery/installation window was still open and they could not have been far away. Unacceptable service, generally, but especially for someone who just dropped $1,000+. Cancelling my order as fast as I can.

"Worst company"

Worst company, they discriminated against me for over an hour and a half. Hopefully someone reads this hear and can sue them to what they are doing! Simply treat you like a criminal.

"Pruchased multiple Pioneer 43in 4k TVs"

Pruchased multiple Pioneer 43in 4k TVs. One was damaged - no visible damage to the box, called for assistance it was 30 days past purchase so needed to do MFG warranty. Seems the MFG warranty was farmed out to Geek Squad. Attempted to open a geek squad ticket and they do not service my area. Have done multiple follow-up calls and NO ONE will return a call and every "escalated" ticket goes unanswered and unresolved. Buyer Beware if you have a problem it will NOT be fixed or resolved in any kind of a good way. Ended up throwing the tv in the dumpster and went to a different seller to buy one.

"Smooth Shopping at Best Buy!"

Best Buy exceeded my expectations with a seamless online shopping experience. The website's ease of use and vast product selection stood out. Ordering was a breeze, and my purchase arrived promptly and in perfect condition. The competitive pricing and reliable customer service make Best Buy my go-to for electronics. Highly recommended!

"Best Buy in Folsom California is over-the-top for service and knowledge."

I had two problems that needed to be solve concerning electronics in my Tacoma truck. I went to Best Buy in Folsom California. The staff were knowledgeable, and helpful,. Over the top! The problems were difficult, and I had spent a lot of time searching the Tacoma manual, Google, YouTube, etc. without any luck. So the very first person I talk to listen to my problem and gave me a solution within one minute. Hallelujah! The second problem required installation of a cable behind my dashboard so I went to see the geek squad person in the automotive department. This department consist of one young woman who, once again took care of my cable problem within minutes. I cannot recommend Best Buy in Folsom any higher I wish they had more stars than five because honestly they deserve a 10.

"Please don't buy thinks from this guys."

Please don't buy thinks from this guys return products is a nightmare they work as 3rd part company