"I bought a TV antenna ask them to come."

I bought a TV antenna ask them to come hook it up. I was told they don't do in-home visits any more. Previously they came and set up my printer and resolved a problem I had with my TV. NO LONGER!!!I was told the antenna was easy but I'm 80 years old and always seem to mess this stuff! Guess I will return the antenna.

"Disappointing Experience at Best Buy"

Disappointing Experience at Best Buy: Beware of Hidden FeesI recently visited Best Buy with the intention of purchasing a Samsung Galaxy Watch. Excited about my new gadget, I eagerly sought advice from one of the salesmen. He assured me that the watch was returnable within two weeks if I encountered any issues-a statement that influenced my decision to make the purchase.However, upon returning the watch within the specified timeframe, I was informed by the cashier of a $25 restocking fee. Bewildered, as this fee had not been mentioned during the initial purchase, I reluctantly paid it and left the store. It wasn't until I reviewed my receipt at home that I discovered I had actually been charged $45 for the restocking fee.Needless to say, I was thoroughly disappointed and frustby this experience. Not only did the salesman fail to disclose the full extent of the restocking fee, but the discrepancy between what I was told and what I was actually charged left a sour taste in my mouth. It felt like a betrayal of trust and a blatant disregard for customer satisfaction.As a result of this incident, I have lost faith in Best Buy as a reliable retailer. Transparency and honesty are crucial in fostering customer loyalty, and the lack thereof in this instance has driven me away from future purchases at Best Buy. It's disheartening to see a once-trusted brand prioritize profit over customer satisfaction.In conclusion, I caution potential shoppers to be wary of hidden fees and misleading information when dealing with Best Buy. My unfortunate experience serves as a reminder to always scrutinize receipts and inquire about all potential charges before making a purchase. As for me, I'll be taking my business elsewhere in the future.

"Worthless return policy"

Worthless return policy. Customer service # was a joke, couldn't understand a word. They offer no help. 14 days to return, makes sense. But no exchange after that, or up to 30 days is idiotic. I would literally never buy anything from your company again.

"Not best price"

They say lowest price but actually it is not. Search good before buying from bestbuy.

"Customer service. Support"

Customer service, installing camera. Camera is already here , Ring. Support in phillipines could not understand. Recalled.Support hispanic male argues I underpaid my bill.in 2021. It was already pre paid in advance . Inaccurate, file a complaint best buy complaints another accent speaking female who states its expensive,..I have had 6 camera installs at 100 each.. concur the bill 1 camera installs $ 349.00...... to move the camera over by 2 feet ...the camera is already up, installed need to move it over.

"Worst experience ever!!"

My 75" TV was delivered on a Thursday. After awhile I noticed a popping sound. I had paid $150 to have someone else install it. They wanted to charge me $249 to come and exchange it and put the new one back on the wall. I told them I couldn't afford it as I am on disability and I shouldn't have to pay again when they delivered a defective TV. After getting absolutely no where with their ignorant customer service, I finally reached the corporate office and they agreed to do the exchange and install for free. My appointment was on a Friday. I was home all day but they never showed up. But they put on the work order that they rang my doorbell and tried calling me. They LIED!!! So I called customer service and was told that I can't even reschedule until the TV was brought back to the warehouse. That wasn't even true, I had to wait 48 hours!! Finally on Sunday we placed the order for Tuesday. While doing this through chat I asked could I possibly exchange for a different brand because I was afraid of getting the same TV, they said yes. I made sure I was still going to get the free install. I chose a different brand that was $30 more. They said I could actually get that delivered on Monday instead. Something told me to look at the order to make sure it was a free install. Guess what, it wasn't. I was on chat for 3 hours trying to get this straightened out. They kept telling me that because it was a different brand TV that it was no longer a free install. I tried all day to get a manager. Customer service said that a manager is going to tell me the same thing. So I was going to ask the delivery guys if they would just install it because it was supposed to be free. The minute they walked in with the new TV, the guy said "you know we are just here to take the defective TV down and not install the new one because we just deliver, we don't install. I went off!!! He called the manager at the store and I talked to her and told her the problem I've had and corporate said the installation would be free, but she said they would have to come Tuesday. I said that's fine. She said that she'd put the order in for Tuesday and to look for the email verifying the delivery. Guess what? She never sent the email. So I'm sitting here without a TV because the old one is gone, the new one is sitting here in the box with nobody to install it!! This has been the worst experience I've ever had with a company. Their customer service is pathetic! They outsource their workers to another country. Nobody speaks English, they give you the runaround. I could never get the Corporate office again. Every number they give you goes right back to customer service. I hope this company tanks because it's not the same Best Buy it used to be. They don't care about you or what you've gone through! I will never purchase from them again! I wouldn't even accept anything free because if something is wrong... you're on your own.

"Never buy ANYTHING from Best Buy"

Never buy ANYTHING from Best Buy. I bought a Starlink. Starlink says free 30 day trial. Mine stopped working in 15 days. Starlink says return it to Best Buy and BB says return it to Starlink because outside the 14 day return policy. Now I am out $600. Home Depot has 90 day return and Costco has 90 day but Best Buy has 14 day. You do the math!!!!

"Fraud and theft"

I gave them one star because I couldn't give them less than one. My mom and I picked out a computer in the store to purchase. The clerk said they didn't have it in the store so he said he would order it for me. I paid for it. The next day I got an email saying the order was cancelled because they couldn't get the computer. They left the charge on my credit card and so far refuse to refund the money. They sold me a product they didn't have and will not give me my money back. Fraud and Theft.

"Too busy to bother with me!"

I went in and looked around by the entrance. 2 of their people talking didn't say hello or anything. Walked a bit past them looking at signs to see where I needed to look and 2 other people walked by and saw me in query about where to go and then kept walking. By the way, they went and joined the other 2 at the front and joined into their conversation! I stood in the aisle for about 6 minutes and a guy already helping a guy asked me if I needed help. If these employees got paid off commission instead of hourly, I guarantee they would have asked me right away how to help!! This is in Tacoma, Washington at 1:15 pm. I am a woman standing and I am wearing a hat a purple raincoat if you bother to check surveillance! I almost spent $700 if you speak with Pat, but you did not have the item I needed.

"Poor customer service experience from Best Buy manager. My review wouldn't publish on Best Buy Northgate's site!"

I'm absolutely dissatisfied with the customer service at Best Buy's Northgate location in Seattle, especially with the manager, Jonathan McAlpine. Let me be clear, the other sales associates did their job and are fine. This is mainly my experience with the manager. My husband and I bought our iPhones there and got roped into these Zagg screen protectors, lured by the whole "lifetime warranty" and "unlimited replacements" spiel until our next upgrades. Come the time I needed a replacement, 12/31/2023, they no longer have the model be bought in store. One of the staff suggests an alternative Zagg screen, but Jonathan flatly refused. He directed us to buy another screen protector online via the associate, to be shipped to the store, and they would install the screen protector on my phone and credit upon its arrival. We complied, paid and waited. A week later, on 1/7/24, we returned to the store and no one could find the screen protector. We were then told that it wasn't actually ordered. Jonathan's response was a dismissive apology and a mere refund. He even said, "Looks like the person who helped you didn't even order it, but I've refunded you. Sorry about that." Well, Jonathan, he did what you told him to and now that the item wasn't even ordered by your staff, this is all you say and do? He tells us one of his team dropped the ball, but that's it? No effort to make things right? Just how does Best Buy train their managers?This manager showed a complete lack of concern for the inconvenience caused, his complete indifference to the hassle topped with his nonchalant attitude and a lame excuse for an apology, screamed unprofessionalism. I'm beyond disappointed. He didn't even try to find a solution, like maybe offering another Zagg screen if we paid the difference or something.We've bought our phones and other electronics from this location and other Best Buys over the years. I'm telling you, this experience has completely turned me off. I'm warning everyone now: stay away from the Northgate location. Don't bother shopping there while Jonathan's in charge. Go online, find a competitor, or if you must, just head to another BB store.I DO NOT recommend this store to anyone, friends or coworkers, and will inform them of this location's poor management and extremely poor customer service. They need to know about the shoddy management and terrible customer service there, which frankly, reeks of bad faith. Also, a piece of advice: you do not need to buy the latest and greatest iPhones right away when it first comes out. Wait a few months if everything is backordered. Again, if you have to get your iPhones and screen protectors somewhere else just not at Northgate when Jonathan is the manager. Don't fall for Best Buy's false promises and Zagg screen protectors. They won't have what you need in stock when you do need it, and they'll treat you like a nuisance. Buying from Amazon or somewhere else would be cheaper. Don't waste your money on Best Buy's $45 screen protectors just to be out the money and Best Buy does not uphold their end or "guarantee". Also I tried posting my honest review on their website three times, and it never shows up. Makes you wonder if they're purposely hiding the bad reviews to keep their ratings up. Talk about SHADY! To sum it up, the $45 I lost is a small price to pay to learn my lesson. I regret every penny I've spent at Best Buy over the years, all because of my negative experience with this manager, Jonathan. Take my advice: buy your electronics elsewhere. With Best Buy, you're just a wallet to them. When you need their support, they won't lift a finger. Save yourself the headache and take your business to another establishment who actually treats you better.