"Beware of the Best Buy credit card"

DO NOT get their Best Buy credit card...unless you know for sure you'll pay off the balance on time! They don't just start adding interest the moment the interest free period ends. It's cumulative, they go back to the day of your purchase. My balance was down to $135 when the interest fee period ended, I foolishly thought interest on $135 wasn't a big deal. They added $1,050.00 in cumulative interest. I should have educated myself better, just beware.

"Joined Best Buy Plus for $50 per year"

Joined Best Buy Plus for $50 per year. Decided not to keep the purchased item I was interested in so I cancelled my Plus membership within the 60 day full refund window and returned the item I had purchased. Best Buy says "no refund because I received a benefit from the membership" - huh??? I returned the item - so the net effect of the membership was zero. Since they wouldn't give me a refund on the membership I asked them to reinstate it for the remainder of the year that I had paid for. Their response - "no, once cancelled we won't reinstate". I'm out $50 for absolutely nothing.

"I only pay cash or card here"

I only pay cash or card here, never again will I use the best buy credit card. They messed up my credit for a one day late payment, that was actually RETURNED because the product was defective. To this day, it still follows me!

"Worst customer service"

Worst customer service. Worst phone service. Store is not busy and I can't get help. I ask the guy at front, he says I am next. The staff member helps someone else. What the heck??? This happened 3 times in a row.

"Packaged delivered to wrong address, sent replacement, canceled replacement. Received used Airpods"

Worst service ever. As of 2024, I will no longer order ANYTHING from Best Buy. I ordered brand new Airpods for my mom's birthday on March 15th. The delivery was scheduled for Sunday, March 17. The package was delayed and then "delivered" on Monday. Of course, until they delivered it to the wrong address. I contacted FedEx and BestBuy. BestBuy sent out a replacement, but upon receiving the original product the NEXT day, BestBuy canceled the replacement. I open the package, the first thing I noticed-- the box looked like a very well taken care of USED Airpod box. The box had small dents. Secondly, the seals on the back of the box had hair in them and the box (along with the seals) was a little dirty. And lastly-- if you ever had AirPods or any electronic device like a phone or earphones, you'd know that there is a thin plastic covering you must rip off before you even get to the box. There was no plastic covering. So I concluded, I bought new AirPods and received used ones. So I called BestBuy and asked for my replacement. They told me it was canceled because I didn't send the original product back. How could I have returned the product when I didn't even HAVE the product? It was still being retrieved from the wrong address. So because they already sent a replacement and canceled it, I can't request another replacement. Even though it was THEIR fault. But what did it for me-- what really made me upset, was when I received the email approval for UPS to come and pick up these used Airpods, basically it's going to take 7-10 days for UPS to come pick the package up. They didn't even give me a date when they'd come pick the package up. It would take about 10-15 days for me to receive my refund. My mom's birthday is in less than 10-15 days!! Gosh.

"Definitely a 4-star retailer in my book"

As a guy who loves his tech, Best Buy is my go-to store for electronics. Their product selection is top-notch, and the in-store experience is generally good, with knowledgeable staff (although a few duds here and there)What I really appreciate is their price-matching policy - it's saved me a bunch over the years. My main gripe is the pushy extended warranty offerings, which can feel overpriced.Overall though, Best Buy is solid for us gadget guys. The wide selection and competitive pricing keep me coming back, despite having to dodge those warranty upsells sometimes.

"they are like collection agents and."

they are like collection agents and time share salemen.tried to cancel protection plan...agent read a script that was extremely threatening with a tremendous pressure not to cancel.'if you cancel you will be in big trouble' is the tone of the script. I was indifferent to Best Buy, but not I have a bad opinion.

"PROMOTIONAL BALANCE"

PROMOTIONAL BALANCE! PROMOTIONAL BALANCE! PROMOTIONAL BALANCE! It has been over 18 Months and NONE of my payments have gone towards my promotional balance. This should be unlawful, how can that happen? I've gotten the run around on the phone for too long, over an hour. Several different days.Now, no one will discuss the details of my purchases with me. The website transactions tab doesn't go back far enough. I can't get a person on the phone that deals with PROMOTIONAL BALANCE.. I went in the store to discuss, and they told me to call Citi Bank to get answers. After trying for hours to get a person on the phone, they tell me that Best Buy has the information. I'm at the end of my rope trying to get actual information about my own account. I now realize that, Best Buy and Citi- Bank are in Cahoots together. Their TRICKERATION Websites are the beginning of the DISHONESTY. Their AUTO-phone service is the second part of their Massive way of ABUSING THE CUSTOMERS. CAN YOU BELIEVE IT, The Automated phone service even has an Attitude!!!!! and limits you to certain options instead of what you actually want help with. Its almost unbelievable treatment, by a machine, Its the Absolute worse that I have ever experienced in Autu phone service. It has to be totally designed to frustrate the customer and make you say forget it and just hang up and NOT handle the real problem. This makes you feel so helpless because you know there's not much we can do to get FAIR TREATMENT.How do we get an outlet to balance the playing field. How do Customers get a fair deal or a way to STOP being taken advantage of by these billion dollar companies that don't care about the customers? What's even worse is how fast that they are going to cover - up this important review. They will just post a bunch of fake positive reviews on top of this one. If they are doing it to me, Im sure they have done it to many others as well. I just hope this REVIEW gets a chance to #help someone before that happens.

"I just put 1 star because in order to."

I just put 1 star because in order to type out my compliant, I had to put a star, but really best buy deserves no star, I purshased, a Television on November 20th 2023, and I requested to get the television installed, at my residence, November 25th 2 technicians came, 1 of them I recognized from a prior installation, but the other guy, was someone I did not recognized, while they were there, they provided excellent service and I even spoke to their manager I bragged about how great they were but, it was not the case, later that night my husband wanted to use his perfume that I purshased on June 27th 2023 for his birthday which was on July the 2nd, I bought it at my job for $109.00 "SAUVAGE" by Dior, was the name of the perfume, my heart starting racing because I could not believe that the technician would steal my husbands perfume, we looked all over I mean all over no perfume, So I decided to contact best buy customer service, Now this was a start of a never ending journey with the back and forth, the best buy rep, was helpful and willing to hear my compliant, they even offerred a store credit but I refused because I wanted best buy to purshase my husbands perfume back and mail it to our address, all I can say from November 25th 2023 till this day nothing I even Have a claims number whereas the customer rep, from 2023 said that they would escalated it to the insurance and someone would reach out to me, but no one called I visted the location in Clearwater West Palm beach I spoke to more than 1 manager concerning the issue and got a number in which I called but the person was on vacation, so I got a number of a marketing rep, I am not going to mention his name, we spoke on the phone and he was very nice and helpful, but until this day I am attempting to call his phone but it goes to directly to voice mail. fast forward today I contacted best buy to find out the promotional amounts on my credit card account, the rep, assisted and asked at the end of the conversation, "is there anything else I can help you with so I mentioned to her about the incident that occurred last November, well this rep was soo disrespectful, one of the things that she said that hurt my feelings was, "Did you purshasee this item with your best buy credit card, amongst other things," and further more she said that there is no record on file that I called and made a compliant about this incident, I could not believe what I was hearing so I hang up the phone, and called back to report my experience with another customer service rep the same attitude, This is very disturbing and for a customer who have been with best buy for over 10 years I did not deserved to be treated this way, I have had multiple installations at my residence, and never got anything stolen, I never had a bad encounter on the phone with a best buy rep, as I conclude my review compliant I just want to cautioned future, customers to be VERY VERY VIGILENT OF THE techinicians coming to install items in your house, For the techician that STOLE my husbands perfume just know that what you did was wrong so very wrong I was very nice and accomodating I even tipped you my last, and you did this, God saw what you did and trust and believe, I know you are going to steal again and YOU will get caught redhanded, and best buy will have to pay a lot of money, because the person you steal from will have a cameras trust and believe, So just let that sit on your conscience, ok as for best buy rep, you all need to put you all selves in my shoes and let me know how would you all feel if someone stole an item from you.

"No Wonder Best Buy is dying"

No Wonder Best Buy is dying. I bought a washing machine with geek squad protection. 2 Years ago it started failing it would not rinse. I called Best Buy, long story short, they have been out here 4 times and have not been able to fix it they have been giving me the run around. Every time a tech shows up he turns it on sees it working and concludes its working fine. So frustrating. I will never buy another appliance much less geek squad protection from Best Buy. You just lost a customer.