"Lazure skirt"

I ordered the Lazure skirt for my daughter's birthday ($125). She wore it for the first time on holiday and holes appeared very quickly. On Rat and Boa website it says ' We take our time to meticulously choose fabrics that combine luxury and longevity.' The fabric is unwearable unless one just stands still! So disappointed for my daughter who had looked forward to wearing this skirt.

"Great quick customer service"

Great quick customer service! Had an issue when purchasing my first order. RAT & BOA gives you a 20min leeway in cancelling your order and having the amount refunded to you which is great. I had made a few mistakes when purchasing and each time it was quickly resolved! I had received the order after 3 days and the quality is amazing and would purchase again.

"Poor quality, just marketing"

The quality is very poor, I ordered a dress and in the pics was completely different. It was without lining, transparent, not possible when you pay more then 200 euros for a dress! Very disappointed

"Confirmation email troubles"

I was freaking out about not getting a confirmation email and emailed customer service. They not only helped me identify i had the wrong email but also transferred it to the right one so I could see my tracking! Super helpful

"Amazing brand!"

I bought the beautiful primrose dress for my baby shower but I ended up needing a size up so I did a return for store credit and the process was super easy and customer service was on top of everything. I got my store credit in less than 24 hours and I ordered the next size up! Shipping is also super super fast. Especially coming from the UK to the US. I get my packages within 2 days. Absolutely amazing brand and the customer service is superb! I will be a forever customer.

"Customer service & Dress"

Customer service is very nice and helpful. I needed to receive the dress by a date and they provided great assistance.The dress is beautiful, very elegant and of excellent quality! Thank you!

"Great communication with customers"

Rat and boa has great communication services and is very accomodating. Their replies are fast and sufficient. They take time to respond to inquiries and ensure their customers are happy.

"Fixed my return (saved $100)"

I messed up my return (picked the "choose your own carrier" option) which was going to end up with huge shipping costs for me. So I contacted rat and boas customer service email, and the representative responded within the day. They changed my return method and dropped my shipment cost by just over $100 (not kidding, I live in the US). They accepted my return 2 days after that and I got a full refund. Seems like a good company with fantastic customer service and beautiful garments. Not sure what some of these other reviewers are talking about, but I had a great experience with the company. Will be buying from them this summer.

"Rat and Boa Sale"

I absolutely love Rat and Boa and I have a number of your designs. I was extremely excited when I heard about your recent sale but was a little disappointed that a number of your designs were already sold out. I did, however, snap up one of your beautiful skirts. Maybe I'll get the dress I wanted next time.

"Questionnable refund policy. Do not buy."

After returning a dress due to the garment being too long, as with other reviews on this side, the customer service team said that there are a mark on the dress & the tags had been removed. This is quite simply a lie - as my daughter literary tried on the dress and I checked the tags before sealing the return. I have NEVER had a company do this before. They then send quesionnable photos showing a mark, which can only hav been done at their side once the garment had been returned, along with with terrible generic customer service response (just read the other replies on this site as an example). No doubt someone from the CS team reply with a 'generic returns policy' response which, I believe, shows the company in it's true light. I would strongly advise not buying anything from this company. Highly suspicious