"Fantastic customer service"

Fantastic customer service, extremely fast returns, and beautiful items! Returned an item that was too small and got my full refund a few days later. It was absolutely gorgeous, just not the right fit. Would buy from this company again!

"Amazing Quality and Excellent Service"

I have two Rat and Boa dresses and I adore them both. They are of amazing quality and look fantastic on multiple body types. I have lent the dresses to friends they are so beautiful! The postage was quick and the checkout process was easy to navigate.

"Amazing customer service"

I have bought the Ophelia Dress one year ago and unfortunately I have lost the gold chain in the back. I have written to the customer service and they send me a new one !! Really quick answer (less than a day), thanks Demi !!

"Bizarre experience and next day delivery is a lie"

Absolutely bizarre experience. I made an order and paid an extra $5 for next day delivery as I was going on holiday. When I inquired when my package was going to be delivered, as I had heard nothing, I was told that it wouldn't be delivered. They didn't apologise at all, instead they explained that "Next Day Delivery" doesn't mean the next day from when you order, it means the day after the items are dispatched, which could be several days away depending on how busy they are. What?!?!It doesn't say that anywhere when you check out - it says "For next-day delivery, order before 2pm". I have never come across any retail site that defines next-day delivery like this?!

"Ordered from Rat & Boa for the first."

Ordered from Rat & Boa for the first time recently and LOVED all the pieces I received. One was slightly too small so organised a return and reordered. Process was no hassle as at, Lucy was great. Will definitely be ordering again very soon. Thank you!!!

"No response from Customer Service team"

I'm still waiting for their Customer Service team to respond to me - now it's been a week when it says it takes 24 hours. I am unable to return my order since they didn't include a customs form. It's very disappointing.

"The Adriana dress - badly made"

I bought The Adriana dress $185 for a friends wedding - the straps don't stay up so the whole dress falls down. I spent the entire occasion pulling them up and eventually tying them up to make the dress stay up. It was so disappointing as the dress looked so beautiful in all the photos on the website but in real life it is poorly made. Quality is not what you'd expect from such a good brand.

"I am a very regular customer at Rat and."

I am a very regular customer at Rat and Boa, addicted to their unique styles and Fantastic points/tier rewards system, their customer service is the best bar none, on the very rare occasion I have to return, its seamlessly easy! And the customer service gets back to you immediately and is helpful and obliging! I can 100% reccomend this online shop! You won't regret it, you may become addicted to buying their designs though haha!!

"Sale love ??"

Managed to bag some of my fave pieces in the sale! Customer service was really lovely and quick! Love love love ??

"Addicted"

Second Rat &Boa dress . Purchased Fiorella dress, absolutely stunning. Once again quick delivery and managed to get this on a flash sale ! Finding another reason for another dress soon.