"One of my favourite online brands IN."

One of my favourite online brands IN THE WORLD. Loyal customer and I adore not just the prints, the cuts but the quality as well.Reason why my rating is so low is their new rewards system. I have also expressed this opinion in an email to their team but I know from bitter experience not much changes unless reputation/profit is at stake. Very disappointed with their new rewards system. After spending north of a few hundreds shopping, I received a voucher worth $10, valid for 14 days. On their previous points system I had accumulated $50 worth of points after similar spendings and those DID NOT have a time limit to them. Let me be perfectly clear. I am very grateful that any kind of rewards system is in place and I do not thumb my nose at any amount! But the difference between the old and the new rewards systems is massive and what bothers me most is the time limit. Surely they're aware their items are a few hundred pounds? What am I going to do with a $10 voucher in the 14 days offered?I'm very disappointed and my loyalty to your brand is waning because of that.

"Amazing customer service"

Amazing customer service - quick to respond and always professional. Love their designs. Have been a RB fan for years! Have so many of their dresses. Great quality and unique and super quick delivery.

"Amazing"

Amazing! I am so happy with the customer service

"Low quality fabric & poor fit"

Return policy unclear, they charged me 10$ whereas it was suppose to be free above 210$ order. Low quality materials, see-through fabric, the fit was not good.

"Amazing customer service provided by."

Amazing customer service provided by Lucy! Let me know of potential restock dates and where I can find the dress of my dreams before my event. Can't recommend enough, will definitely be buying from Rat and Boa again !

"Significant delays in delivery"

The customer service is good, but the problem is the delay in delivery. I have made my order on 4th of July, and I needed my dress to arrive until the 22nd of July, as I was a maid of honor on a wedding. The dress never arrived, they kept saying that they have technical issues, without ever giving me the exact day of the delivery. They gave me a EUR 20 discount on my next order for me to feel better for not receiving the dress I paid for EUR 250,which is outrageous. For a company in this price category,they must have better and more reliable deliveries. Now, after waiting for 14 days for my order to arrive, I don't have any dress option last minute. Thanks very much Rat & Boa!

"Terrible"

I ordered a dress and had an email from royal mail to say it was due to be delivered whilst i was on holiday however the email said it would require a signature and with no one home, i assumed this would be re-delivered. It wasn't and the post man left the parcel hanging out of a letter box (no idea which house it was) and it was signed for by 'karl' - not myself or a neighbour. I raised this with Rat and Boa who after quizzing me about the delivery, have refused to open an investigation with royal mail until i provide a photo of my post box to prove that the parcel wasn't left there - totally missing the point that even if this had been left hanging out of our post box, it can easily be stolen and it was supposed to be signed for! I wouldn't expect that a nearly $200 dress would be left like that. Rat and Boa customer service has been most unhelpful and they clearly think I'm lying hence why they wont open an investigation without me sending a photo of my post box. Aside from the fact i shouldn't have to do this as the royal mail tracking shows how the parcel was delivered etc, I'm now away again and wont be able to send a photo for at least another week, further delaying the issue being resolved. Terrible service and i have had to raise the issue with Klarna to ensure nothing is paid to them.

"I rarely leave reviews but my experience was too good."

I rarely leave reviews but my experience with Rat & Boa has been so good I wanted to share!I purchased the green Ophelia dress during a sale for my sister's wedding and unfortunately misjudged my size. Given it was a very special occasion, Demi from Rat & Boa graciously allowed me to order my new size and agreed to refund the incorrect size to match the sale price. Exceptional customer service!The dress itself is absolutely gorgeous - feels really high quality and clings in all the right places. I am not a super tan, super leggy model like a lot of the photos on the website show the dresses on so I was worried it might not fit well, but it's safe to say these dresses look great on everyone! I can't wait to wear this as my sister's maid of honour ?Thank you Demi and the rest of the team for helping me find the perfect dress, I will most definitely be purchasing again in the future.

"Bought both the fiorella and rafinha."

Bought both the fiorella and rafinha dress for a friend's wedding. Both dresses are completely see through, which I did not realise when buying both dresses as the pictures on their website do not show that the dresses are see through. The patterns on both dresses are very pretty. However I would not class them as dresses more beach cover ups and expensive beach cover ups at that. The material is also very thin and flimsy. The only good point is the delivery was quite quick, but I am very disappointed and am in the process of returning the dresses.

"I bought a dress that was too small"

I bought a dress that was too small, I do think the size guide is a little out. BUT I returned it and bought another and it arrived in 2 days. The refund is processed and my communication with the staff was fabulous and so helpful. Can't praise the DRESS enough I just love it so much! And customer service was on point! Great team you have RAT&Boa ????