"Premium lounge"

Premium loungeService:- okayCrowd :- too much, not enough seatsCatering:- BadVisa Guidance:- Adequate and Good

"Need to better manage with appointment."

Need to better manage with appointment taken by applicants. Eg: if applicants have taken appointment for 10:15am, then it should be that he or she enter the office already to start the process. As it is all applicants need to arrive 15mins earlier before their appointment.

"Urgent Request for Assistance Regarding Schengen Visa Appointment"

Subject: Urgent Request Regarding Schengen Visa AppointmentDear VFS Global Team,I hope this message finds you well. I am writing to express my deep concern regarding the Schengen visa appointment process and to bring to your attention the challenges I have encountered.I recently applied for a Schengen visa appointment with VFS Global in order to travel to Prague on April 9th. Despite providing all necessary documents and making travel arrangements, I was unable to secure an earlier appointment. I understand that short notice appointments can be difficult to accommodate, but I had hoped that my circumstances would be considered given the urgency of my travel plans.Moreover, I experienced delays in the appointment scheduling process. It took an unusually long time to receive the "nearest" appointment, which was still at least two weeks away from the date I initially requested an appointment. Additionally, after completing the payment process, I did not receive any confirmation email or receipt indicating my visa appointment date and time. This lack of communication has added to my concerns and uncertainty about the status of my visa application.Given the time-sensitive nature of my travel plans and the efforts I have made to fulfill all requirements promptly, I kindly request your assistance in expediting the visa appointment process or providing clarity on the status of my application. I would greatly appreciate any assistance you can offer in this matter.Thank you for your attention to this urgent request. I look forward to your prompt response.Sincerely,Arif Albulushi

"Quick response"

Quick response

"Some staaf is very help ful but some."

Some staaf is very help ful but some are worst than junk Please tell them to be honest and dont make fool to their customr or whatever they think of us

"About the Courier service"

Dear Sir/Mam, I am writing you to inform you that I bought the courier service as well but my passport hasn't been delivered to my address and request you to please send my passport as i have already bought the courier service.

"Kindly provide me for my visa update."

"prompt and courteous service"

courtesy and smile

"Not really Premium Lounge at the VFS office!"

As per the video ad, there was really nobody to guide each person. It would be better for both customer and VFS, if there was really somebody to go through the applications before one submits at the counter. The token system needs to be organized, may be with a display board, like for example in the Passport office. Tokens are just announced orally by each counter! And one has to go from counter to counter enquiring!The only advantage I saw of the premium lounge was that it was less crowded and there were free print out services and refreshments!I HAD ALREADY PAID ONLINE AND BOOKED PREMIUM LOUNGE FACILITY. WITHOUT INFORMING ME, I WAS MADE TO PAY AGAIN, ALONG WITH THE VISA FEES. I FOUND OUT AFTER THE RECEIPT WAS GIVEN. WHEN ASKED THE PERSON AT THE COUNTER JUST EXPRESSED HER HELPLESSNESS, BECAUSE SHE DIDN'T KNOW! AND NOW I HAVE TO APPLY FOR A REFUND AND PROVE TO THEM THAT I HAVE PAID TWICE!

"I have availed delivery services for delivery of visa at my place"

I have availed delivery services for visa at my place. Vfs should atleast provide us with courier tracking facility. I have no idea where is my passport. When will it deliver. You should work on to improve it. Rest everything is good.