"Motor Insurance Renewal"

Renewed my policy with FF2 who was very clear, polite and helpful.

"Dodgy practises"

Paid upfront for insurance, when I sold my car, and contacted them to cancel my policy, I was told that miraculously, that had changed to paying in arrears. I was told I had to send in a scan of the new insurance certificate for my new vehicle in order to backdate the policy and pay a reduced amount. This I did so, but no one told me that it hasn't been accepted until I got a threatening email saying that my debt would be passed to a collection agency. When I queried this I was told I had to submit a v888. I had an official form from dvla acknowledging change of ownership which dvla confirmed to me was legally acceptable, one call said it wasn't and I had to pay the full amount. DO NOT USE THIS COMPANY. VERY DODGY PRACTISES

"Gentleman was very helpful and curious."

Gentleman was very helpful and curious and explained things very easily.

"While OneCall couldn't provide me with."

While OneCall couldn't provide me with a quote for my new van, Hannah (HSI) was helpful in pointing me in the right direction.

"Great call back"

I struggled to do anything online,maybe that was me! I called and waited for a while but then tried the call back and it was really swift .My caller AB9 was really patient and helpful and I could understand him.

"rs7 sorted problem with price well done"

"The worst of the worst"

The worst of the worst! Don't touch them with a barge pole. There isn't a customer service number so you can't talk to someone if you have any problems. They put so many hurdles in place so I had to pay for my no fault claim out of my own pocket in the end. They haven't addressed or answered any of my complaints.

"Misguided"

Yesterday, I opted for an insurance provider I found on compare.com due to its competitive pricing. The policy claimed to cover home emergencies, including hotel stays and accidental damage, among other benefits. As I proceeded with the online application for home insurance, I reached stage 4, where they processed the payment. Only then, at stage 5 I had the choice between premium and exclusive plans. The plan I paid for was standard, which apparently didn't include any of the emergencies except for door-lock, even in which a $25 call charge was not included. Upon realizing this discrepancy, I contacted their customer service via chat to cancel my application. However, instead of canceling and refunding as requested, they upgraded my plan to the exclusive service, charging an additional $50. Fortunately, I had paid through PayPal, which facilitated the resolution of the issue. I would stay away from this insurance.

"Wow- shockingly ? company"

Wow- One call who doesn't supply a phone number and you cannot callLive chat hardly works and when it does your 45th in queI waited in que sorted a renewal with new quote as renewal was high but I look at the policy they setup is 50% higher than agreed quoteBeen trying to cancel but can'tCon artists If they take money I'll sue themNo company should be allowed to be in business without customer support phone number Disgraceful

"I would never insure with one call."

I would never insure with one call againI had a non fault accident they kept my car for over 2 monthsI had a hired car which after 4 weeks of being returned they said I had to pay $40 for valeting because it smelt like dogI don't have a dogThey automatically renewed my insurance but I had stopped my direct debit as I insured with a new insurerThey reinstated the direct debit and took paymentContacted then and said I had took out an insurance policy with a new insurer they requested a copy of certificate which I sentThey sent a letter saying that they would not return money to date of commencement as I did not have an additional driver in my new insurance Con artist stay clear