"Platinum Customer = Platinum costs.. I'm in the wrong game!!!"

Went through Live chat to discuss renewal.Been with Onecall on thier "platinum" customer cover. the renewal quote recieved through the post was $675.00 for the year same cover. Was advised on the chat that there may be something they could do- A laborious hour later ( 2 minutes average to write an "ok" response to my question ) the quote went upto $692.04!! I mirrored the quote from Aviva. the advisor thena advised to please "hold " and she would go speak to the insurers to see if they can do bettr for me!!!! No tah- I think i'll go save $179.54 than stay... shame really! Platinum customer = Platinum costs!

"Absolutely shocking"

Absolutely shocking, I feel conned, I had an accident nearly a year ago when I was hit from behind, it was initially disputed by the other party, it dragged out for so long without updating or repairing of my vehicle that when it was time to renew my policy I cancelled, one call then proceeded to renew my policy and at that point I was unable to get through to the live chat to confirm my cancellation. Eventually I cancelled, but not until I had paid a cancellation fee ! The other party has admitted liability, but I am unable to get my vehicle repaired or get through on live chat as there no possibility of speaking to anyone ! Do not insure with one call

"CF4 was very helpful and also managed."

CF4 was very helpful and also managed to get a reduction in policy cost.Simple conversation to renew and extremely satisfied thank you.

"I wouldn't touch this lot with a barge."

I wouldn't touch this lot with a barge pole if you ever have a problem they don't have a phone number and you will wait for ages for somebody to answer there chat.

"Awful insurance company"

Can only contact them via live chat which is always jammed with people. When you get through it's very slow. Wanted to cancel my account as selling our vehicle but before they helped me they were delving into my personal circumstances and trying to work out how to sell me a different type of insurance. Tried to charge me $200+ for cancelling my insurance after being a loyal customer of many years after fighting it they took off most of the fee. Communication is awful. Would never go back to this insurance company. So glad I haven't had to make a claim through them as I am at my wits end and I'm only trying to cancel.

"Time to get through was a joke."

Eventually I got Keri, who was excellent, but I had to wait about 45 minutes to get connected. Before that the Portal would not let me proceed, and the available phone numbers are for the wrong department.

"Happy today with my telephone call."

Happy today with my telephone call regarding my renewal. Call back service worked well and ET1 dealt with things in a cheerful, polite and professional manner which these days means a lot.

"Dealt with query promptly"

"Portal issue"

Had a problem getting unto my husband's portal FF2 quickly sorted that out for me and because onecall couldn't get my annual renewal charge out as I had changed banks FF2 kindly took the fee over the phone for me which I found very helpful and saved me time, very pleasant guy and most helpful

"Poor Customer Service - not allowed or not able to think for themselves."

Watch out for this company. Quite cheap I'll give them that, but I just tried to cancel my policy and it's $55.99 to cancel, even though my policy only costs $10 per month and I have 3 months left. I explained to the customer service rep that this made no sense charging me more money to cancel than to keep my policy open until the end of the 12 months. She didn't understand what i was pointing out and just kept quoting the small print to me. Suffice to say I won't be cancelling my insurance and will let it run it's 12 months, saving me $29.99 and keeping them liable for any insurance claim for the next 3 months! Why not just let me pay the $30 immediately instead of over the next 3 months and end my insurance today? This would benefit us both. Ridiculous policy I won't be using One Call again.