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NBKC Bank

Bank
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427 reviews
Overall Rating
Customer Reviews about NBKC Bank
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Alexis Tomlin

5.00/5.00

"HIGHLY Recommend"

Jackie was extremely personable and answered all of my questions in a timely fashion. Jackie is very familiar with the VA Loan process and I would recommend her services to any active-duty or retired servicemember looking to utilize their benefits.

01/01/2024

Mao Lorn

5.00/5.00

"Quick Response and Low Closing Cost"

I worked with Caleb to secure an HFA home loan. My questions always were answered promptly, including on weekends and at night. We were able to do a closing in less than a one-month time frame and the closing cost was lower than expected.

31/12/2023

Gary Anderson III

5.00/5.00

"First time home buyer"

I am a first time home buyer. These guys couldn't have been more helpful! I highly recommend!

30/12/2023

C. McClendon

5.00/5.00

"Convenient resolution to ATM deposit issue"

Ian made my experience great by being professional, patient and truly understanding of the issue that I was experiencing with an ATM deposit not reflecting in my balances. Thanks again Ian for your help!

30/12/2023

Eddie Wiltsie

5.00/5.00

"Nick was incredible and very fast with."

Nick was incredible and very fast with his responses. He was extremely knowledgeable and made the process very smooth and fast. We closed a week early. Thank you so much Nick for all your hard and excellent attention to detail.

29/12/2023

Gavin Robertson

5.00/5.00

"Thorough and prompt customer service"

Ian was prompt and extremely helpful. Great customer service all around.

29/12/2023

Randi Pereira

5.00/5.00

"Robynn was very helpful"

Robynn was very helpful. She provided what I needed and followed up after with additional information. All in all it was a wonderful experience.

29/12/2023

Silvia Manning

5.00/5.00

"Five Stars - Best Banking Experience of my life."

Unparalleled customer service.

28/12/2023

Sumit Singh

5.00/5.00

"Exceptional Service and Unparalleled Efficiency - A Shoutout to Craig, the Loan Wizard!"

My journey to homeownership was transformed into an incredibly smooth and swift experience, thanks to the phenomenal service provided by Craig, the loan officer who managed my case. Achieving what I initially thought was the impossible, Craig processed my home loan in an astonishingly rapid timeframe of just 10 days. In an industry where time is of the essence, this level of efficiency is truly unheard of and deserves the highest praise.Craig's professionalism and dedication to his clients were evident throughout the entire loan process. Despite my lack of financial savvy, Craig was there every step of the way, offering guidance and making complex procedures seem straightforward. His responsiveness and willingness to address all of my questions - no matter how simple or potentially irritating - were remarkable. It was clear that Craig genuinely cared about making the process as stress-free as possible for me.Another factor that contributed to the seamlessness of the process was the synergy between Craig's bank and my financial advisor's sister firm. This connection facilitated a smooth and coordinated effort, further enhancing the overall experience.A significant highlight of working with Craig was securing the lowest interest rate available in the market at the time. In today's economic climate, this was not only a relief but a major win, demonstrating Craig's commitment to providing his clients with the best possible outcomes.Post-closing, Craig's exemplary service did not cease. He continues to be proactive in our communications, assisting me in setting up my account for automatic payments. This level of post-loan service is unparalleled and unlike anything I have experienced with previous loans.In summary, if you are embarking on the journey of securing a loan for your new home, especially under the allure of low or market-best interest rates, I cannot recommend Craig highly enough. His professionalism, efficiency, and genuine care for his clients' well-being have made a typically daunting process feel painless and safe. Thank you, Craig, for not just being a loan officer but a dependable guide and supporter throughout this pivotal chapter of my life.

28/12/2023

Martin Todorov

5.00/5.00

"Recent mortgage loan"

Ty was awesome to work with. He was readily available and answered all my questions.

28/12/2023
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