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NBKC Bank

Bank
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427 reviews
Overall Rating
Customer Reviews about NBKC Bank
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Brad

5.00/5.00

"Ian quickly fixed my issue!"

Ian was extremely knowledgeable, knew exactly what the issue was with processing my transaction immediately and quickly identified what was needed to resolve the problem.

22/12/2023

Barry L.

1.00/5.00

"No Restitution for Fraudulent Charges"

I had 4 fraudulent charges against my nbkc checking acct. through the Betterment Financial company in September 2023. I received a heavily redacted copy of nbkc's findings from Betterment that led to their decision to deny any reimbursement. I did have my debit card in my possession at the time of the fraudulent purchases and that's the main reason for their denial. They also concluded because I had used the vendor (Walmart) in the past that I was guilty of making these 4 fraudulent purchases. I filed complaints with the CFPB and the BBB regarding this fraudulent incident and was denied any restitution of the $597.25 in fraudulent charges by Betterment and the nbkc until I could prove it wasn't me that made those purchases. Guilty until proven by me of my innocence. The nbkc bank didn't investigate these fraudulent purchases. They rather did a data-dump from what I could discern from the heavily redacted form I received requiring me to provide some kind of proof of my innocence. How could I possibly do that? The nbkc bank and Betterment have refused to do anything further to look into this matter. Only recourse I have is tpo close the checking acct. since nbkc refuses to support their very own customers!

21/12/2023

Airweb Digital

5.00/5.00

"Jackson was great"

Jackson was great! Answered all my questions and helped me through a tough situation.

21/12/2023

Jem riz

5.00/5.00

"Rhett was fantastic"

Rhett was fantastic. He was my lender and also my sisters. He will be the only lender I use for all future purchases. Thank you to him for all of his guidance and help through the process.

21/12/2023

Bud Phillips

5.00/5.00

"They were very friendly"

They were very friendly, efficient, and helpful.

21/12/2023

Jarret Garibaldi

5.00/5.00

"Great client service, quick loan processing"

My loan officer (Todd Shaver) was very responsive and easy to communicate with. He made the loan processing from preapproval to loan closing very quick and easy. Loan closed in 21 days.

20/12/2023

Rubi Velez

5.00/5.00

"I started the loan process for our new."

I started the loan process for our new home in the beginning on 2023. I did some research and connected with April at NBKC. She was very helpful and knowledgeable; a combination that's sometimes hard to find. Discouraged by the crazy high prices of homes in our area and sky high interest rates, I gave up my search. Months later I felt ready to start my search again, so I called April. She remembered exactly who I was and what I needed. She was more than ready to help out. And she delivered!! Helped me out in every step of the way. From starting the application to closing on our new home, she was always available, ready to answer any questions or ease any doubts. I am definitely a satisfied customer and a very, very happy new home owner thanks April and NBKC.

20/12/2023

Sylvia

5.00/5.00

"Positive and seamless experience"

I had a very positive experience working with Adam at NBKC Bank over the course of several months to secure my home loan. From the very beginning, Adam demonsta high level of professionalism, responsiveness, and strong communication skills.When I first reached out to Adam, I was still working on paying off debt and improving my credit. Adam never pressured me, but instead provided valuable guidance on the steps I could take to get my finances in order. Over the following months, Adam checked in regularly and was readily available to answer any questions I had.Once I was ready to actively search for a home, Adam's dedication and expertise really stood out. He was able to quickly get me prequalified and provide updated pre-approval letters as I looked at homes in different price ranges. He was also instrumental in helping me lock in interest rates at just the right time before the interest rates increased. His deep knowledge of the lending process allowed him to streamline the paperwork and keep the approval moving efficiently, even as I faced a highly competitive market. Anytime an issue or concern came up, Adam was there with a solution.Ultimately, Adam's hard work and dedication paid off - I was able to secure a very favorable loan with competitive terms that I am extremely satisfied with. Throughout the entire process, Adam went above and beyond, always making me feel like his top priority, and this became very apparent in my experience working with a couple other loan officers during the initial prequalification phase.I would highly recommend Adam to anyone, especially first-time home buyers, looking for a knowledgeable and trustworthy loan officer to guide them through the home buying journey. His professionalism, expertise, and genuine care for his clients are truly unmatched.

20/12/2023

Bobbi Walker

5.00/5.00

"HELOC payment experience"

Ian was very helpful and knowledgeable. He was able to answer my questions quickly and moved me through the program without any problems.I also called 2 other times and spoke with other employees. They were equally helpful and kind. I appreciate the ease of working with NBKC

19/12/2023

Nick

5.00/5.00

"NBKC Review"

Amazing support. Everything was laid out to me with in-depth reports and anything that was asked for was provided quickly and thoroughly. NBKC made it super easy for a first time homebuyer using a home loan for the first time!

19/12/2023
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