"Sorry folks but sometimes they get it."

Sorry folks but sometimes they get it wrong and I am finding it difficult to get a reply from the company . I ordered a second pair of hoodies as presents , I had already purchased two with blankets several weeks ago and then spotted and ordered a separate single black hoodie from their site at the same time . The money has gone out but the single black hoodie has not arrived within the usual time frame . I have sent an email and had no Reply or acknowledgement of my issue . I know it's a busy time for online retailers but when I pay a premium price I expect a good service . Let's see if this has any effect .Robin Dark

"I recently ordered"

I recently ordered. Kudd.ly weighted blanket, and love it so much that I ordered two more. My kids also love them. They're great quality, super soft, and comforting. They arrived quickly.

"Very disappointed and still waiting!!"

I ordered 3 kuddlys, on 18 November ne of which was a birthday present for Monday just gone. Customer service did contact saying that they would arrive today, 30 November, but still not sign of them and no further emails or reply to my email. Increasingly disappointed especially due to lack of follow up now

"Cooling weighted blanket is not cooling"

Cooling weighted blanket does not make you cool, however it is a nice weighted blanket. Unfortunately I bought for the cooling effect as I already have 2 other weighted blankets, hence only 4 stars.The customer service was great though, as when I called to say I received the blanket but noticed they were now cheaper they refunded me the difference to save returning the unused ones and buying new.

"Do not buy slippers from this company"

Do not buy slippers from this company. I bought 2 pairs of the heated slippers when they were on offer. I researched their sizing guide. Accordingly, I bought a S/M for myself (I am usually a 4.5 - 5) and a L for a gift for a male friend (who is usually a size 11.) My slippers are tight, one is way tighter than the other. The L did not go near my friend's feet, so I gave them to a female friend, who is a size 8. She cannot get them on with the heated pad in as they are way too tight. When I tried to call the advertised telephone number (WhatsApp) it does not work, so I had to resort to emailing customer service. Not a helpful experience. I asked how to return my pair - I have to pay postage, which was non refundable, then, if they deemed it acceptable, they would refund me. I dread to think of the cost of posting these heavy slippers back ( the heated bags weigh quite a lot) so I am just going to donate them. All in all, my money was wasted with this company and I strongly recommend you avoid doing the same thing.

"A very disappointed customer!"

I am not at all happy with these sliders that I purchased the sizing is incorrect they're too small, and also very uncomfortable plus they squeak. I was hoping my feet would mould into to them but after wearing them constantly for two day's it hasn't happened. I have wasted my money, I should have purchased a cheap pair from Ebay. These sliders are way over priced. I am a very disappointed with my purchase!!

"I like the flip flops they're nice and.squishy"

I like the flip flops they're nice and squishy, I've knocked a star off because with bare feet they get sweaty in this hot weather perhaps putting the cut out bit on both sides would cure this ?

"Worth the wait"

After a delayed delivery I was frustbut I have to say it was definitely worth the wait. 4 weighted blankets and now 4 happy calm, chilled all night sleepers!!

"Fit incorrectly"

My order came quickly, which I was happy with. The slidders are a wise feet and I have quite slim feet that they are slipping off of my feet. I also ordered two pairs the same size and both of which fit very differently! I brought them because I have plantar fasciitis and was hoping they would help but because of the fit of them not sure how they are going to assist me

"Ordered a pair of slippers that were wrong size"

Ordered a pair of slippers that were meant to be L-XL but we're M-Lwhich they were not so emailed company and they sent out a new pair which was M-L. I emailed them again and I am returning the slippers to get a full refund.