"Very easy"

Quick, easy, good pricing

"The representative seem like he didn't."

The representative seem like he didn't care at all! He's a poor example for customer service!! He act like he didn't want to break my fees and things down so I would be satisfied and happy with my reservation!! He was very unconcern!! I book this hotel every time I come to Louisville because it's so comfortable and peaceful. But he made me feel uneasy about him!! He need a serious inservice on guality customer service!!! He just did not care at all!!!

"You charge me $260.25 which is that was."

You charge me $260.25 which is that was it in the deal

"Called to cancel reservation and once I."

Called to cancel reservation and once I stated this I was hung up on! I then called hotel directly to cancel. Confirmation #21832 for cancellation, also put a dispute on credit card to make sure payment cancelled since I cancelled since I had free cancellation until March 22 at 12:00 am MST

"The girl couldnt give me any."

The girl couldnt give me any answersabout deposits,no direct answrrs anyway.

"I find my own hotels use points with."

I find my own hotels use points with choice hotels and ihg and Wyndham rewards

"The agent was very thorough and."

The agent was very thorough and provided me with the details for our stay

"It was easy and looking forward to."

It was easy and looking forward to being there

"Simply Done"

Easy to book and other sites had no availability for that night.

"Very upbeat and friendly along with."

Very upbeat and friendly along with being accomadating