"Your site booked a stay for me and."

Your site booked a stay for me and charged me a fee and once we got to the hotel. We were told there was no reservation made, due to them not having any rooms available. Please refund my money

"No free breakfasst as was advertised."

The price was good, the motel is next to a freeway, so there was a lot of traffic noise. It was advertised that there was free breakfast, but when I arrived, there was no breakfast, only coffee.

"Easy booking"

Fast easy secured

"The first reservation was automatically."

The first reservation was automatically put on my credit card! I told them I always pay at the hotel at check in! The reservation is not until May! I have been trying to get this off of my credit card since Feb 7. I have talked to the hotel, they said the guests always pay at check in! I have had nothing but trouble getting my refund! I DO NOT a voucher! I want my money back! I finally did receive my money off of my credit card on Feb 26th!

"The lady that took our reservation was."

The lady that took our reservation was nice , polite and attentive.

"Jennifer's Customer Service Skills ."

Jennifer's customer service skills are superior. She definitely went the extra mile to insure I received the best customer experience possible.

"The booking process was easy and."

The booking process was easy and efficent

"Great!"

Helped to make a decision on which hotel based on the amenities offered. Sweet, kind, knowledgable, helpful!

"Either get people that speak and."

Either get people that speak and understand English or give a phone # for the hotel. Very frustration trying to add a day to a reservation tell them to speak Slowley and distenctly

"Easy and great ?"

Easy and great ?