"Poor customer service"

Poor customer service. I was disappointed with the customer service experience I received. The representatives lacked both urgency and skill in resolving my issue.

"Voucher did not work"

Voucher did not work. All sorts of apologizes, but, alas, voucher did not work. Hotel Planner Voucher for double booking. Nope. Sorry. Very Disappointing

"I wish I had known before booking that."

I wish I had known before booking that your fees were nonrefundable.

"HotelPlanner.com beat all of the other sites I could think of."

HotelPlanner.com beat all of the other rates for the hotel I wanted to book. I needed a refundable rate, because I'm not sure yet if I need to be at a conference. I called the hotel directly today to verify that I have a reservation, because I have been surprised in the past when using a third party site to book a hotel reservation, and the hotel had no reservation for me. This time, the hotel confirmed that they have my reservation, so I am very pleased with HotelPlanner.com.

"Very easy to book a room."

"It was better than the person I talked."

It was better than the person I talked to at the Hotel. Hotel person was rude!!

"Very detailed and constructive"

Very detailed and constructive, very polite

"Made it easy to secure reservation"

"Excellent Service"

The representative was articulate and polite. He made sure to confirm all details to insure that he understood and accurately addressed my need.

"She was courteous"

She was courteous, fast, and professional.