"Friendly, knowledgeable person!"

My agent was knowledgeable and friendly! The planning was easier and she handled the details promptly - I received a confirmation text with the details while we were on the line. I learned exactly what was covered and not covered in my rate. Much better than my usual jumping around on several different sites and comparing rates. It was also great to speak with a friendly and real person!

"No help given!"

All I needed was help resolving a charge but no one has helped me nor given me a phone number that actually works to call the hotel I was staying at. I won't be staying here ever again!

"Very through"

Very through, and read back details to me. She was sure to give me the best price BUT could not guarantee a handicap room.Looking forward to our stay!

"He was extremely helpful in finding me."

He was extremely helpful in finding me a hotel that met my needs!

"Reservation was very efficiently made."

Reservation was done efficiently.

"Made an error in dates"

Made an error in dates. Agent was so professional to cancel dates and rebook dates.

"Good Customer Service"

Good Customer service

"Friendly Traci"

I had the pleasure of working with Traci. She was very patient and friendly. She made my experience in booking our accessible room a great one! Please give her a bonus!

"The rep was corteous and very helpful."

The rep was corteous and very helpful with my reservations refund and explained step by step of the process, so that I could clearly understand, what would take place and what I had to pay. Overall it was a good experince. Thank you Sarah for going the extra mile with my reservations. Stay professional and stay friendly to all

"I did not get my money refunded"