"good price and quality item plus fast."

good price and quality item plus fast delivery

"Customer Service experience with Israr."

Customer Service experience with Israr was very good. I needed to change delivery dates and it was very easy to do on the online chat.

"Very good"

Very good. Quality was good and price excellent so bought a second one. Did have a slight issue, cracked cistern on arrival. Replaced straight away no hassle.

"My missing item was reordered"

My missing item was reordered Very helpful service by Rimsha

"Easy to find via search."

"Quick customer service"

Quick customer service via chat bot and then live agent, Tayyaba. Sorted re delivery date as that initially booked did not suit.

"Great customer service from Hashim"

Great customer service from Hashim. Friendly, efficient and excellent communication.

"Wife wants bathing"

Bought a bath in minutes. Bish bath bosh!

"Easy to follow page"

Easy to follow page, good information

"Refused refund after half n item sent."

I was sent a vanity unit without the basin.Because it was outside the "72 hour window" I have been refused a refund for the item and told I need to purchase the basin, despite having paid for it already.They've said I can't return the item because "it isn't a full item" despite them not sending the whole item to me!This is illegal as I have the right to return an item not fit for purpose within 30 days. I will be filing a report with trading standards and making a claim via small claims court.I would strongly avoid using this company. Their business practices are incredibly sketchy. I have contacted Trading Standards and they have advised that by not allowing me to return the item they are breaking the law.Update: After initially refusing to send the missing item and having the make the threat of a trading standards inquiry and small claims court case, they rang back 2 hours later to agree to send it. This is what the below reply refers to.I believe were I more vulnerable and unaware of my consumer rights the company would have not offered the replacement and expected me to pay the additional $130. I am concerned about their business practices.