Darren Graham
Alan Bell
Kevin Harris
"Fazian"
Fazian, was efficient in taking down my issues and has currently made moves to resolve them
CARA McGrath
"Great customer service"
Great customer service! I was helped by Marvi today. Due to my own error when placing the order I had selected the wrong delivery date which was weeks away! I contacted customer service via the live chat. Marvi very quickly changed my delivery date. The whole interaction took a few minutes. What a pleasure! Thank you!
Martin Richmond
"They DO NOT sell spares"
They DO NOT sell spares! VictoriaPlum pride themselves on keeping prices low by not having retail outlets. Perhaps they should also say that they have no 'after sales', no possibility of buying spares for any of their products. Plenty of ChatBot agents: 'try your local plumbing supply company'; lots of apologies, no suggestions, or other possibilitiesVery poor!!
Rachel Norman
Richard Rockey
"On line chat to amend my order was."
On line chat to amend my order was great and enabled my to visit the website and re order correct items.
Dan
Sherry Stone
"Easy to locate items and pay for them"
Easy to locate items and pay for them. I paid to have a time slot and have now received an email saying my item will be delivered from 8 am to 6 pm which is not what I paid for or chose.Victoria Plum got back to straight away to confirm my delivery for the afternoon slot, which was really appreciated. Thank you Victoria Plum.
neil
"My item return and refund processed by."
My item return and refund processed by Hashim who was very quick to deal with it. Thanks Hashim.
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