"Disappointed in the IPhone 14"

I received my phone a few days after ordering it. I was replacing my iPhone 13 because it started having glitches so I upgraded to a iPhone 14. Really disappointed that the 14 is no different than the 13. Nothing on this new phone is different from my old one so I feel like they gave me the same phone but just changed the 13 to a 14. Not really happy with it.

"Very informative"

It was a great experience

"Bad Customer Service"

I placed my order assuming it was complete and then I get a call a while later saying they cancelled my order and would have to purchase the phone I ordered outright. Not everyone has $800 in cash to pay for a phone thus the reason I was using their payment option.

"Company that doesn't care about its customers."

First, not treat the customer like an idiot. Second, quit lying to the customer about how buying a new phone will fix service problems. Third, do not treat customer like if you leave us we will find another sap to buy into our lies. Truly a rip off company. That only wants your money.

"I have not received my new phone yet"

I have not received my new phone yet! I'm hoping it will arrive today.

"Ordering the watch took way longer than."

Ordering the watch took way longer than it should, due to 1) undisclosed price difference between the two color schemes, 2) "hiding" the place to specify the paired iPhone (there is only one on this account and should have been shown as the default), and 3) the $ amount due with the order was different in each of three screens at the end of the process. I had to call Customer Service to verify what was included in the final (highest value) as it was not explained until I received the confirmation email AFTER completing the order. Your website is poorly designed.

"Customer Support"

I had an initial issue with the eSIM transfer. I called customer support and we were unable to work it all out. They referred me to the nearest Target store to have human support. They fixed the issue within 5 minutes.

"We were told by the CC rep the shipment."

We were told by the CC rep the shipment was sent requiring signature but USPS records indicated signature was not required. Two days after the tracking indicated our phone was delivered to our mailbox someone left the phone near our front door.

"Got the delivery at least 1 day early"

Got the delivery at least 1 day early. This is the first time I will be updating a phone, so I am moving slowly - I don't want to lose my phone numbers.

"Received phone on time"