"Bus left the stop early"

Bus left the stop early, customer service accused me (and 3 people in the same situation as me) of lying, saying that the bus was there on time and didn't leave early. Thankfully I called again and talked to an English speaking representative and I got the ticket for the next bus. Arrived my destination 3.5 hours late, because of which I missed my connection and now I'm stuck in a random city :) Thanks a lot, never again.

"Quick ride to Schipool"

Needed to get to AMS quickly as airport in Hannover was KOd due to a strike. Very smooth ride. A little smelly inside but then again you can't have everything ?

"Bad experience in Berlin"

Previously being left me in a petrol station and didn't want to recompensate the material damage. Working with subcontractors, rude drivers. On a bus travelling from Berlin to Linz dirty , smelly toilet- cleaned by flashing the toilet, the sink full of coffee, driver's don't speak proper English or German neither. Where are the German standards used to be 15 years ago? How can a company with a brand afford such service? It's really disgraceful not even meeting the minimum standards one would expect to get for their money. Carpooling it is much more worth, for sure.

"good price"

good price, on time

"Left stranded for 5 hours"

Was travelling from London to Leeds. The suspension on the bus broke so driver stopped at Northampton services. Had to wait for a mechanic. Mechanic couldn't fix problem and bus needed to be towed. We were then told they were not sending another bus for us and to take a taxi to get a train or bus to destination and we would be refunded. In total we were at the services in the cold for 5 hours.The way this company are trying to worm their way out of refunding me for all the travel expenses I incurred after the terrible treatment we received on the day is absolutely disgusting!!!! They finally paid me back for the travel expenses I incurred after a month and a half of many emails from them lying about why they are not liable to refund me for this. It's safe to say I will NEVER be using this company again. How this issue was dealt with is unacceptable. Horrible company!

"All in all you get what you paid for - cheap travel without comfort"

All in all - I came to the right destination, more or less in time. Toilet was not good, there was no water, no soap, no toilet paper. On a 12h drive with just one 10 min stop at a gas station - not so nize. The drivers where in a hurry, the driving itselfe was; brake - gas - brake - gas -> two Italian drivers -> speed limits? Don't know this. But therefore just a 30min delay on the arrival spot and 20min delay in the beginning. No electricity was working... The rest was ok, not too much people, no problem with the big backpack(s) I had with me. But safe driving is a myth, especially on the autostrada where every 3. Truck driver has his phone in the hand, you can see it (sadly) perfectly when the bus was overtaking them. All in all - you get what you pay for.

"really bad customer service and never to be improved."

The bus driver didn't speak English. I saw people went off the bus. Then I went to public toilet because the toilet was not fully equipped. After I had been abandoned at the bus stop which was not on the route by the bus driver, it was really helpless that the customer service couldn't help me to find another FlixBus to drive me to Warsaw. Then the customer service advised me to book a transport and submit a refund later. However, FlixBus rejected the refund in the first answer because I did not take any approved bus operators or another Flixbus in terms and conditions. The first answer was contradicted to what the customer service advised me. By that mean, they sent the same email to all customers with the same case. In the second answer, Flixbus rejected it because I didn't follow the instruction of the bus driver in Polish ?!Regarding the luggage handling, Flixbus could leave my luggage at the information point of the central bus station in Warsaw or similiarly Flixshop as an example where I arrived later to pick up. Instead I had to wait within 14 days after the submission of L&F case online. Before that, i told the customer service that the departure date of my ticket from Berlin to Warsaw was different fron the date of departure date on L&F form.!? But the customer service persuaded me to submit still the l&f case. After I had written another complaint about luggage handling, they escalated my complaint case at L&F department.I wonder if they have ever tried to offer the service easily or they just apologize as much as they want. Finally, they let it go without doing anything to improve it.If you choose to use Flixbus, please consider that the Flixbus customer service is terrible in case you experience the inconvenience caused by Flixbus.

"inhumane driver, Shame on your company like this driver"

I am disabled,on 8 jul 2023 I arrived at Stockholm Airport in the morning , The handicapped services section at the airport took me to the ticketing machine, and unfortunately all the ticketing machines were out of order, so the handicapped service took me to the passenger services section at the airport, and they told me that I could book the ticket directly on the bus. He took me in a wheelchair to the bus stop, and asked me to wait until the bus arrived. After a long wait (3 hours), the bus arrived at (1:00 pm) ( Bus 601 Direction Linkoping - Bus Reg No RUM 967 ), I asked the driver if this bus would go to (Skavsta Airport), and he told me (No), and after that he said (Yes)...!!!!!, I told the driver that I am disabled and asked him kindly to cut a ticket, so he said nervously, get out of the bus, and he wanted to close the door on my hand, and started screaming and speaking in a language that I do not understand, so I told him that all ticket reservation machines do not work and the handicapped department told me to cut a ticket from the bus, so the driver pushed me from the bus door to the ground in front of all the passengers. The bus refused to move, and I asked the driver to call the police (he refused), and I asked him to call the company's customer service (he also refused), and after that (45 minutes) the driver called the customer service and told him that he needed to help me, but the driver refused to provide Any help, and with the help of some passengers, they provided me with the Internet for the purpose of completing the online reservation. And all the passengers were disturbed by the racist and inhuman behavior of this driver with a person with a disability, and after I completed booking the ticket with the help of the passengers, the driver refused to open the baggage gate to put my bag, and he asked me to get on the bus with my bag without helping me, but some passengers offered me Help . During the road, the driver spoke loudly and in bad language against me (I do not understand it), and the passengers were in pain and sad from this behavior.. Unfortunately, this inhumane driver is a member of this company

"Smooth ride"

Smooth ride. Lots of space. On time. Great value for money.

"On the route Munich"

On the route Munich - Bulgaria there is one Turkish steward, who usually thinks that everything he carries during the day is scum and not people and they do not deserve an open toilet. When this insane person is working, the toilets are always closed. I swear! I've ridden several times and always the boarders have to put up with it and spend their money to pay for the restroom at the stops. Please remove this butcher from European flights. Let him serve his Turks and make them endure the whole trip. For example flight 17.03.24 Munich - Plovdiv at 11.00.