"Efficient and Responsive"

Delivery driver was helpful. 2 small items were missing but this was quickly resolved by Zubair on the chat team.

"plenty of choice"

"Absolutely terrible."

Absolutely terrible.Delivery date has now been changed 4 times and its been over a month since we placed the order.Email states to contact them via their online chat which is a bot and when you try to find out what's happening it assumes my item is damaged !!So much for AIDont bother with this company.No wonder they went into ADMIN AND HAD TO BE BAILED OUT.

"Don't purchase from this company"

Yet more appalling service from Victoria Plum !! Purchased two identical toilet seats with a 2 year guarantee. Within the guarantee one developed a fault & was replaced by VP. The second seat has now developed a fault & is unsafe to use. The seat is still within the guarantee. I have sent photos to VP & requested a replacement. VP have refused stating "buy a new one" and they have told me they have cancelled my guarantee because they are no longer trading. I have received the same response from 3 different customer service agents. This treatment is APPALLING. VP continue to sell the identical toilet seats.THANK YOU FOR YOUR REPLY HOWEVER THE LINK PROVIDED DOESN'T WORK. Regardless of your new ownership you are legally obliged to replace or refund the FAULTY ITEM I have received. PLEASE RESPOND AGAIN

"No replacement parts"

Spent $2402.79 with Victoria Plum on an entirely new bathroom suite. All were delivered without issue, and installed by someone of my choosing.Unfortunately, the products themselves are extremely poor quality. Within a few months, the black was peeling off the black shower unit and sink. I had to purchase black matt enamel paint to fix it myself.The vanity unit and toilet unit purchased have warped after just over a year of use. To make matters worse, one of the screws for the handles on the vanity unit has broken because of a faulty screw, when contacting Victoria Plum, I was informed they do not sell or send out replacement parts, and as it's over a year since I purchased they're unwilling to help at all. The faulty screw is very specific to the vanity unit and not one I can go purchase in a shop, so now the vanity unit, after just over a year of use needs entirely replacing, at just under $200 for the unit, this is disgusting. Victoria plum customer service is great when you want to spend money with them, but when something goes wrong, when you need help, they're not willing to, this company does not care once the products are installed, you're on your own. Awful customer service. I won't use Victoria Plum again. You buy cheap, you get cheap.

"Excellent customer service and good product"

I found the exact shower I was looking for, which was not available in the dimensions elsewhere, so plus 1 already. Then we had seamless booking and delivery. We had missing part, picked up when setting things up. Panic mode.But then we got in chat with 'Atta' online and within minutes issue resolved, part on its way and we are back on track. It was amazing to get the level of customer service on top of good quality product. Thanks Atta!!

"easy to order lets hope product is as."

easy to order lets hope product is as good as it looks

"Rimsha was straight forward to deal."

Rimsha was straight forward to deal with no nonsense,sorted my problem out a massive thumbs up.keep up the good work

"I have been trying to sort this damaged."

I have been trying to sort this damaged and misshapen basin set for some time. Partly because it takes so long to speak to someone on the phone. With determination today and after some time I was connected to Waqas who has sent me links to resend the photographs previously sent to you. He has now promised to resolve this issue for me and it is with confidence I now feel I can leave this in his hands and finally finish fitting my customers new bathroom!Waqas gets a gold star today!Martin Guiver.

"Good customer care"

Good customer care