Mani M
"Great Customer Service"
I rang today regarding an issue with my mattress order and spoke with Francis. Francis was very helpful and professional. He dealt with my query and resolved it promptly. Thank you, Francis!
Lisa Elliott
"Great customer service"
Had to change my order and Eddie was very helpful, very satisfied with service.
Liam
"Professional"
I have used Beds.co.uk since 2017 and I continued to use them due to their incredible service and products.To be specific to my recent experiences, Zain in the support team was extremely professional, efficient and helpful during my phone call. He is a credit to your company and if I had spoken to him during my correspondence to the sales department (#1393991) I would have spent $900 on a bed frame with you again, and not gone to another company. Please send my thanks to Zain.
.kaye
Candice Eyre
"Top class service , Hazel ?"
Hazel helped make this a smooth and easy transaction. I ordered the bed for my 14yr old ( who obviously wanted it yesterday!!) to receive a delivery date in two weeks time ? I rang to rearrange this and it couldn't have been easier. Hazel rescheduled delivery within the next week without any issues or pleading and within minutes, I couldn't have asked for more. The bed itself seems absolutely fine, good finish, decent drawers and the chrome feet arrived too. I'd definitely look at this company again next time we need a replacement bed. A****Ooh and the delivery guys were great too !
Suzanna
"O Star. Avoid at all costs. Misleading what you get is not what you order!"
Avoid at all costs. Bed is not what I ordered and does not match the picture on the order. I ordered a bed. The website states fast and fast delivery. The order completed and then I was told there was a delivery charge added. They first quoted $59. This is misleading and against trading standards. The website at point of sale states clearly fast and free delivery. I was not made aware of a delivery charge at point of sale. They say that it is in their terms and conditions but I didn't have sight of those.The assembly service that is advertised is for divan beds only. I choose this company believing that I was getting an assembly service. The 2 year warranty is not worth anything. It's false advertising as by law they have to give you 6 years from the date of purchase. The delivery service was shocking. No sms confirmation. Delivered 10 minutes outside of the delivery time frame. The bed was dumped into the kitchen rapidly and then the driver took off, no offer of help to take it upstairs. Finally, the bed is not the bed I ordered. It does not match the picture and is different in colour and material. The website has since been updated with the silver option but quite clearly only had grey under the description when I purchased. I'm so disappointed. If I could leave a 0 star review then this would be more accurate. There was also a piece of fabric ripped on the bed that had to be glued back together. The website is so misleading the picture does not match with what you are actually buying. Also it is not an ottoman bed. Purely a lift up bed as there is no material covering the inside so storage is on the floor with the slats just lifting up. The bed is poor quality for the price. Personally I would stay clear. They are not competitive. The same bed costs significantly less on eBay. And don't be fooled with the supposed sale price. Delivery certainly isn't fast . Feel completely duped. Trading standards advised that they are incorrect and have breached their contract from the start. Don't use this company as what you see is not what you get. Avoid! Other reviews confirm the experience I have had is the same.
Gen
"Great customer support from Greg"
Great customer support from Greg. Very quickly resolved my issue, thanks
Summer Haze
"Eddie has been brilliant!!"
Eddie has been brilliant!!! Thank you so much for your support and for making things as smooth and easy as possible. You don't get this kind of customer services everywhere nowadays and I am incredibly happy with the service I've received from you!
Aron
"Aron"
Oliver quickly resolved my delivery related issue. Well done to him & to the team.
Petyr Trakiev
"Brilliant customer service by Eddie!"
Brilliant customer service by Eddie!My bed broke and I called the guys from beds.co.uk. Within 3 minutes I had an upgrade bed replacement and they are even going to assemble it for me on site. Without a doubt, one of the best customer service experiences I have ever had
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