"Great atmosphere"

Great atmosphere. So pleasant and relaxed you could almost forget you're in a bank. Clerks are thorough and helpful. I left feeling very good about becoming a member.

"Great Basin FCU is Family"

Great Basin FCU has been my credit union for 23 years! I m proud of how much they have changed over the years to help their members, their family with their financial needs. Employees have been there for members emotionally, to help them through tough times as well as good. I am glad to be a part of an amazing company that truly cares for their members and their employees; Like Family!! ???

"I ve been a family member since 2006."

I ve been a family member since 2006 and they have been very friendly, helpful, loyal and trustworthy not like other banks that were stealing from me. That s why I have many years banking with them and many more to come. Thank You So Much for your great business GBF Credit Union!!!

"Review of staff and on line program"

The staff at This company on S. Virginia St. Reno, is always friendly and welcoming. I give them a 5 star rating. The online program is difficult to log into and lacks clarity.

"I love this credit union"

I love this credit union! The staff is very nice and helpful, I always feel appreciated and valued when I go to my local branch. My favorite is the mobile app, the updates were a little off at first; however, it was quickly fixed and now I use it for everything. I can deposit checks, transfer money, and pay bills.

"I've been with This company for over 20 years."

I've been with This company for over 20 years and I have never had any difficulties or issues with the quality of service I've received. My only criticism would be the lack of Saturday lobby hours. I do not understand why, when other banks and credit unions are open on Saturdays, This company continues to remain closed on Saturdays.

"I had a awful experience with getting a."

I had a awful experience with getting a Home Equity Line of Credit. The problem was the old release of property form, from the lending company didn't properly convey transfer authority in accordance to Nevada and county of Washoe requirements. No one on our side of the paper trail informed or instructed Qurom how to do the form correctly. This delayed the entire process for months! I did the best I could, but I'm NOT the lending or processing people who are paid to make the decisions for acceptance of the Title company requirements. I am obviously not that thrilled with your mortgage department. Your staff were courteous and pleasant but lending department needs more training.

"I requested a high yeild bank account."

I requested a high yeild bank account when i opened my account. I was given a free checking account. I was also told that this bank pays when deposits are pending and I have had multiple situations where I was not paid until the following monday instead of friday like I am supposed to.

"Excellent examples of community"

This company does not just excel at banking, they go above and being as members of a community making every person feel like they are part of a banking family. Some of the best examples of human beings work at This company and I love them for it.

"Starting over again"

Starting over again, GB helped me with my mortgage and switching account in my name. Thanks to Missy and her staff, I always tell my friend s that if they want good care and respect move to This company.