"Lori is the Best!"

Lori is a true professional who will work to find you a solution and present options to you. She has your best interest at heart which is not normal for a loan processer.

"Very military friendly during my."

Very military friendly during my separation and transition to a new job. Worked with me on future source of income based on training start dates to get me approved.

"Ian was super helpful with my and my."

Ian was super helpful with my and my business account today. I couldn't have been more satisfied

"Greatly appreciate Lori's help!"

I really appreciate the high quality service that Lori provided. She is being very patient, efficient, honestly and supportive during the whole process.

"Kind, considerate, efficient and knowledgeable"

This is our second time working with Damian and his team. We regularly speak fondly of the customer service he's consistently provided to us with our friends and family.

"An exceptionally accessible, responsive and friendly team to work with"

Honored terms of the offer, offered a very competitive rate, had a team of exceptionally responsive, accessible and friendly people throughout. I highly recommend!

"Ideal experience."

Ideal experience.

"Very responsive team"

Very responsive team, we appreciated the transparency, fast communication, and quality service.

"When my wife's and my 1099s had not."

When my wife's and my 1099s had not arrived as of yesterday 3/13 - notwithstanding a 2/23 call to Customer Assistance requesting that substitute 1099s be sent (which I was subsequently advised were deposited with USPS on 2/23) I despaired of the USPS route and called Customer Service on 3/12 and spoke with Ian who was very helpful and downloaded the 1099s. However, the Microsoft code did not work for us on two tries with different numbers, so yesterday I called Customer Service again and spoke with Emma who was also very helpful, posting the 1099s on our accounts on the portal where we were finally able to download them. So, both Ian and Emma very very professional and helpful. BUT, getting to talk with them was an ordeal going through recorded messages urging us to leave a VMM or requesting a call back. This was on the heels of my having to call Customer Service two weeks ago on an unrelated problem where I had to hold for 25 minutes of recorded messages and near unbearable annoying piano pounding (NOT music) clearly designed to discourage the caller from holding for a live voice. NBKC needs to hire additional competent customer service personnel before customers take their business elsewhere. The days where NBKC customers can brag that they get to talk to live voices at their bank appear to be a thing of the past. Prove me wrong. Hire additional personnel! Harlan Burkhead

"NBKC & Travis make the loan process the easiest part of the entire real estate transaction!"

We have worked with Travis Smith at NBKC bank on 7 new mortgage (and loan refinances) over the past 7 years! Travis is extremely organized and efficient. He stays on top of the paper work and deadlines/milestones, and makes sure you close on time. NBKC & Travis make the loan process the easiest part of the entire real estate transaction!