"Value for money"

easy to order. Good quality book. Reasonable delivery time. Prices good too.

"Book quality not always reliable"

Some books marked very good didn't meet with my expectations from previous orders.

"Huge selection of titles and authors"

You have always had the books I have searched for and ordered and they always arrive in the time stated.

"Unfortunately you are getting worse!"

Unfortunately you are getting worse!Number of items not sent definitely increasing and i have to ask for refunds ??

"Always look forward to receiving my."

Always look forward to receiving my books from you. Good value, apart from this time when I got a free book which I had got free with a free pound book token. I will look more closely next time. As I only got it because the one I wanted was not available

"Still waiting on one book"

Still waiting on one book. Two months later. No order number to be found so can't track. Online help useless.

"Ensuring book descriptions match the."

Ensuring book descriptions match the ISBN would help customers get the right book

"Glacially slow free shipping"

Book arrived as described but shipping took more than two weeks. I forgot that I ordered it! With free shipping you get what you pay for.

"The book i received was dirty inside and out."

The book i received was dirty inside and out it was meant to be in VGC. I put it in the bin as i found it far to complicated to send back.

"Received item on 4th April in poor."

Received item on 4th April in poor condition,was sent an email from WOB saying you would send a replacement straight away, and after 13 days have still not received replacement,sent correspondence relating to this and still not resolved