"Orland was great"

Orland was great! I have no idea about this stuff. I am a beginner and he handled it for me and let me know how he did it! My day was terrible but he made it much better!

"A real person solved my problem!"

"Great customer service"

"Amazing provisional Customer service."

Amazing professional Customer service.

"Best hosting plan and best support ."

Best hosting plan and best support especially Pingky best support team i know in my life it's solve my problem in 1 minute or less (thanks pingky so much)

"website hosting has been suspended due to alleged copyright infringement"

It has come to my attention that my website hosting has been suspended due to alleged copyright infringement related to content on sanjayjangam.com. I must assert that the material in question is merely Hindi shayari, which is not exclusive to sanjayjangam.com and can be created by anyone.Your suspension of my hosting without conducting a thorough investigation or presenting certified evidence is deeply concerning. It is imperative to note that Sanjay Jangam is a competitor in this field, and any unfounded actions taken against me without proper evidence could severely damage our reputations.I urge you to promptly provide me with concrete evidence supporting your claims of originality by sanjayjangam.com. Failure to do so and continuing to take drastic measures without proper investigation will compel me to reconsider my utilization of Hostinger services.

"hostinger Is the best hosting Provider."

hostinger Is the best hosting Provider company Available in the global Market as at 2024. No other

"Cancelling the service for no reason"

Joined hostinger, registered a new domain and after 10 minutes they canceled my domain without any reason. I even received an email telling me to reply if I thought the cancel is not justified. The fun part is they simply ignore my reply. I absolutely hate random crap like that especially when it comes with poor customer support. Edit: Ok, I was mad at first because my email had been ignored and the chat bot was pretty tideous. But once connected to a human the problem was fixed immediately. Thanks Nico C. I am changing to 5 stars (from 1) because of him.

"Empathy / Speed / Effective"

I am working on Customer Care over 10 years and I know that being fast is what makes the client feel better. Also empathy is what makes it different and you can engage with people.CSAT is what we first know as Customer Care agents. Important so focus on that.That said, live channels like phone calls and chats are really important. Great job introducing yourself. What about the customer? What's his/her/they name? It's not just another subscription.When a customer first contact Customer Care they really want to feel like everything will be ok and you will find a solution. Make their problem, your problem (empathy).If your agent wants some time to check something just let the client know that you are checking it. If after 1-2 minutes there is nothing to say (you might be busy), come again and say that you need a little bit more time.Nowadays, bots are, in general, really bad but I know that they can be improved. No one likes them even if they are fast. It's just a knowledge base with a name.Macros are useful but since every agent has a different perspective and personality, create more personalised macros.Support has to be fast, efficient and effective.I love Hostinger and I am a member a lot of years.Keep in mind that in 2024 people miss to talk. So even a personal story can make them feel that he is not the only one having the same issue.Wish I could work with you and give share with you all my knowledge.Thanks for the opportunity to share my thoughts. PS. If you want to reply to these thoughts please share with my 2nd e-mail submitted with trustpilot. Love ya guys ?

""Exceptional Support Experience with Hostinger!"

I'd like to commend their support team for their extensive knowledge and prompt resolution of queries. Unlike some other providers, I've never encountered a situation where they responded, "We'll get back to you from our technical team." Their responsiveness and expertise are truly commendable! ??