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DFDS

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199 reviews
Overall Rating
Customer Reviews about DFDS
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Nina Robertson

5.00/5.00

"Great journey"

As always the journey over was great. We always book the premium lounge to relax. The staff in there were really friendly and the hospitality was great.

09/08/2023

Rasa

3.00/5.00

"Cold food"

We were waiting outside 1,5 hour from check in till we were in the ferry, I think we were missed, only later ferry go back to collect last 7-8 minivans. So, in 9:00 p.m. food in the restorant was cold...

08/08/2023

Mr David Walden

4.00/5.00

"Easy and comfortable way to cross channel"

Smooth check in. Good duty free selection. Friendly staff both on shore and on board. Plenty of room on board and very clean/comfotable. Would have been 5 stars but left 15 minutes late and unloaded 30 minutes after scheduled arrival time.

08/08/2023

Angela Miles

5.00/5.00

"the check in's are quick"

the check in's are quick, the crossing's hopefully smooth with a quick disembark process. Would always welcome special offers or discounts please :)

06/08/2023

ALISON Smurthwaite

5.00/5.00

"First time travelling DFDS Newcastle to Amsterdam"

First time travelling DFDS Newcastle to Amsterdam.We had a week off work and live just 25 mins from Ferry Port at North Shields so booked the 3 day mini cruise.On arriving at the terminal we found check in really easy and staff very helpful and friendly.Boarding the ferry was easy and quick. Once on board staff were very helpful and friendly. We originally booked a twin room with window however once onboard upgraded to Commodore Classic room which was immaculate and perfect size for 2 of us.The outward journey was unfortunately very rough and difficult to cope with even with sea sick tsblets so we didnt explore as much of the ferry as we wouldve liked. Instead we stayed in room unfortunately. The buffet in The Explorers restaurant was excellent. So much choice and high quality. We chose to book this over the restaurant as my husband is a very fussy eater and felt this gave the most choice. Great value too if pre booked. Next morning we had breakfast in the Blue Ribband restaurant where again staff were excellent and food fabulous.Leaving the ferry in Amsterdam took a while as the air bridge couldnt be attached so in the end we had to leave via car deck.Staff in Amsterdam border control were polite and friendly.The coaches into Amsterdam were of a great standard. The journey took about 35 mins and it wouldve been useful to have a person on board giving us some info on how to get to the main areas or hints and tips on things to do.When we were dropped off it was a short 10 min walk into city. We went on one if the many canal tours which was very relaxing and informative about the history of Amsterdam.We had a lovely lunch before wandering along a few streets near the canals to pick up a few souvenirs. We especially liked the cheese deli shop.We then headed back to the coach for 3.30pm. Whilst it is a very short visit we managed to pack in quite a lot.Boarding the ferry was fairly quick and we were soon back in our room.Going for evening meal again was much more pleasant as the sea was much calmer on our return crossing.Food and service were both excellent. Arriving into port is a bit of a rush but we stayed in room 10 mins after announcement to leave and this meant we werent queuing as much.Going through border control takes a little time but the staff were working hard to get everyone through as quickly as possible and were all very polite and helpful. We will definitely do this trip again but will stay in a hotel for 2 nights to allow us more time to exolore Amsterdam.All in all an excellent break !

04/08/2023

Hanne

5.00/5.00

"lots of musik and entertaiment"

good food, staf and musik

03/08/2023

Geoff Fincham

4.00/5.00

"Rush trip 13-15 March to attend a."

Rush trip 13-15 March to attend a family funeral in North Holland, myself and disabled wife. Both ways staff could not have been more friendly or helpful, both on shore and on board. Disabled lift and wheelchair supplied very good as was the food in the cafeteria.However, on the way out we were delayed in Dover for 1and a half hours because of a "ship being in the wrong berth" and exactly the same thing happened on the way back. Probably not the fault of DFDS but annoying when you have a long drive to get to your destination. Not the first time I have travelled with DFDS and it certainly won't be the last. Apart from the delays a very good service.

03/08/2023

Stefaan Vanmelle

5.00/5.00

"Good as usuall"

02/08/2023

Rover

4.00/5.00

"Sort out your published departure times."

We had planned to take the midnight ferry but were told it was cancelled and we'd have to take the 22:00. When we arrived to check in for the 22:00 we were told that there was no such sailing, despite our printed ticket, and we'd have to get the midnight instead. We did get a free upgrade to Premium Lounge which was nice but I wouldn't have paid extra for it and on the return we slept on the benches all the way back so it would have been wasted on us.

02/08/2023

Maksym

5.00/5.00

"MiniCruise to Newcastle: Short But Sweet"

Our recent MiniCruise to Newcastle with DFDS was fantastic. The cabins were clean and comfortable, and the onboard cafes and bars provided a great variety of options. The only downside was the short duration; we wished it could have been longer. Overall, it was a delightful experience.

31/07/2023
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