"Great experience"

Everything was nice, clean and we had a great time on board! The only downside to the trip was waiting pretty long until we could get off the boat. This was due to passport control.

"Miracles do happen"

A trouble free trip from booking through to completion, and you even managed to turn the Dover Straits into a millpond for us (which as locals from Deal, we know is a very rare occasion)!!

"Great food on board"

Great food on boardGreat food on board with a rich buffet and a very good and varied breakfast.The only drawback is the very thin walls. In the morning the alarm clocks of the other guests went off all around our cabin. First on the right, then on the left and a few minutes later at the head of the cabin. This ensured that we didn't oversleep breakfast.

"Nice crossing..but"

We had a lovely crossing. Everything was fine except we booked in advance for our evening meal (it's supposedly cheaper) but the booking didn't show on our reservation, so we were charged full price. Disappointing ?

"For whatever reason"

For whatever reason, my sailing was delayed by some 30+ minutes and consequently arrived at Dover - not just a smidgen after 11:00 but at 11:40 (the time I got off the boat). That of course may not be the fault of DFDS but you have asked for my 'experience' and - this time - that was it. Otherwise everything was fine and - as ever - staff & crew were great.

"entertainment was good pity no bingo"

"late departure and no explanation"

You failed to inform us of a significant delay in the crossing from Newhaven to Dieppe. The moment the ship left dieppe late early that morning it was always going to be a problem. There was no explanation no announcements and we were just left waiting needlessly when you could have sent us all an email telling us to arrive an hour or so later. My wife is diabetic and we we very concerned about when we would be able to get to the restaurant as she cannot go a long time with no food without serious health consequences. Next time tell us what is happening and not treat us like cattle.

"Excellent service and really friendly."

Excellent service and really friendly staff throughout. Used to travel with P&O but never again. Always use DFDS now

"On time and excellent facilities."

On time and excellent facilities onboard. Customer Service was also top rate; I changed both my crossing at short notice without any hassle and at a nominal extra charge.

"I was fine until I had the chicken"

I was fine until I had the chicken. Was sick and had the back end aswell. Absolutely disgusting