"Issue."

Good products but system down yesterday and unable to order

"value for money"

"Excellent customer support from Leah."

Excellent customer support from Leah who helped me resolve an issue with some damaged items. She quickly arranged for replacements to be delivered in two days. I would have given 5 stars if the items hadn't arrived damaged in the first place, which was no doubt due to the handling by the courier.

"Customer service - Taimoor"

Taimoor at customer service resolved my issued quickly and efficiently

"We were initially sent the wrong item."

We were initially sent the wrong item however having contacted Victoria Plum on the Live Chat Syed sorted this quickly & without any fuss. Also really happy with the quality & look of the toilet & sink we ordered.

"So the disappointment continues"

So the disappointment continues. So there was a missing item from the original delivery. The replacement came, wrong again. After a couple of delivery dates that didn't happen the missing item was finally replaced. Stupidly I ordered some other bits from VictoriaPlum, The 1st delivery date was missed after the courier called me to say that my delivery wasn't on his van, so a replacement was sent. Of the 3 items ordered one was delivered damaged, the other 2 items are going to be replaced. So after 4 weeks I STILL can't finish my bathroom! The customer care guys are great, however the use of different couriers & Parcelforce is an absolute disaster. The online chat is hit & miss if you do have an issue. However, if it does work they're quick to deal with it. Such a shame as a year ago they were great. I'd buy local if you're fitting a new bathroom, at least until they've sorted out these issues.

"Getting a Refund."

Bought 2 items which i had to return. I waited for a refund, but nothing happened. Thankfully I retained my receipts for returning said items, as one of the items was worth over $100, and they initially said that they hadn't received it. By chatting with Taimoor and producing copies of my receipts my refund has now been raised.

"Missing part"

Had a missing part to my order. Atta was very helpful and got this sorted for me. Great service.

"Danish was very helpful in getting me a."

Danish was very helpful in getting me a replacement for the toilet seat I ordered which didn't get delivered.

"Problem was sorted out quickly by."

Problem was sorted out quickly by Hashim.Correct parts are being delivered next week.