"Easy to use website"

"Excellent customer service.."

We purchased a close coupled toilet in January 2024. It was installed a couple of weeks later. We have already left a 5* review for the purchase experience.Unfortunately, after 6 weeks, the toilet seat cracked. The VP website steers you towards Live Chat and, initially, I was speaking with a "bot". However "bot" was quickly out of its depth and handed me over to "Danish" who, at first, I assumed was a more advanced bot. Thankfully not so. Danish requested further info, a pic of the cracked seat (which is easy to upload on the "chat" function, etc. She then authorised a replacement and told me it would be despatched on a 24hr service. It was, and it arrived on-time. So, disappointed that the seat cracked (I believe other customers have had this problem) but impressed by the way that VP, and Danish, resolved the problem. A textbook example of how customer services sould be.

"The company sales person (Waqas) who I."

The company sales person (Waqas) who I spoke tto was patient and toleratingHe was also able a a person to deal with my query better

"Chatting to them they were extremely."

Chatting to them they were extremely helpful. The guy was called Israr and he was brilliant.

"Toilet Seat"

Lots of choices, quick and efficient to order

"Quick and easy"

Quick and easy

"Don't buy from this website.They are."

Don't buy from this website.They are refusing to replace a faulty WC because it was bought before they went into administration last year and they now have a "new owner". I don't know why they have still got all the blurb on the website about the history of the company when it's all a lot of nonsense.

"Great prices"

"Musaib was very helpful"

"Toilet seat had only been used for a."

Toilet seat had only been used for a couple of months, but snapped in half. Spoke with Taimoor who arranged to have a new one sent out.