"Unacceptable Discrepancy Between Product Advertised and Received, Poor Customer Service, and Inadequate Exchange Policy"

I am sharing my disappointing experience with a recent purchase. I ordered the Ivory-colored dress for my daughter's bridal shower (wearing white is tradition), as shown in the Baby Boo Product Shot. However, what I received was a Cream/Champagne-colored dress, a significant deviation from the advertised color.My request for a simple exchange for the correct color was met with a disheartening response. The company refused to acknowledge the error, attributing the difference to lighting variations between studio and natural light. As someone with 20 years of experience in advertising design and product photoshoots, I find this explanation inadequate. It is illegal to mispresent the presentation (without an apparent disclaimer) of a product - at least here in the States - I will look up Australian laws, and possibly report. Furthermore, the proposed solution of returning the dress at my expense and potentially receiving a Gift Voucher after 35 days is both impractical and unfair. This experience has left me deeply dissatisfied with the company's customer service and accountability for their mistake.

"Nash Bach Ready!"

I love how many options I had to choose from for my bachelorette weekend

"My experience has been great because."

My experience has been great because the clothes here are so wonderful i know im always going to be able to find something from babyboo and it never disappoints! The shipping is always so fast and I never have to stress about the quality of my outfits. Also the website is so great in showing off the clothes and all the features of the clothes. Also you guys are so true to size i never have to stress about what size to get thank u guys hehe

"Wouldn't purchase again"

I'd been eyeing the dresses on Babyboo for a while as they have cute styles and the models look so great, however I'm left disappointed. I bought the Nessa Dress for a party and while it fits (I'm a size 6 with smaller waist and larger hips) it sheds glitter EVERYWHERE to the point I'd be embarrassed to walk through a friends house with a trail of glitter in my wake. The quality is also not what I'd expect for a $120 dress, the straps feel like they could rip off the dress easily. For the price point I'd purchase somewhere locally instead, or find a dupe on Shein for the same quality. 2 stars that it's not a total waste, but not a company I'll order from again.

"Easy and must buy purchase"

Easy and must buy purchase! First the dress is stunning, made with such good quality that will fit your body amazing. The shipping was great, I was updated on time and was informed when I'll be delivered. Definitely will be buying more from here!

"Awful quality"

Awful quality, false advertising. What you get is not what's pictured! You have to pay $20 to return for STORE credit! It's garbage.

"Don't buy from here"

Don't buy from here. The quality of clothes isn't worth the money. Bought a dress for my bridal shower, it came and the quality was awful and now I don't have a dress for my bridal shower. They won't answer my emails regarding a refund. Be carefulBefore buying here.

"Clear website"

Clear website Easy to view

"Stunning maxi skirt"

I bought the Tana Maxi Skirt in Lemon. First of all the colour is STUNNING! The skirt gives you shape and looks fabulous with heels or dressed down with flats! So impressed. I would love to see it in other colour ways. Baby boo's service is great. They are very responsive and deliver quite quick.

"The website is very easy to use"

The website is very easy to use! I always review my items quickly and everything is true to size!