"I think she did a wonderful job in."

I think she did a wonderful job in meeting my needs. She was courteous and very nice

"$20 USD cancellation fee ("service fee") for immediate cancellations"

I hadn't noticed that your fees are in USD. That is my fault, not yours. However, it is unreasonable to charge a $20 USD cancelation fee if reservations are cancelled right away. All the other 3rd party hotel booking companies I've used before do not charge a $20 service charge (and use CAD, not USD). A 12hr window for free cancellations is reasonable - or even an hour.

"Nick"

Nick. Was very polite, easy to understand, and very helpful finding us a low rate.

"Your company masked the IHG website."

Your company masked the IHG website redirecting me to hotel.com. I am very angry about this ans want to file a formal complaint. I need to cancel the reservation with this company!

"Cora was wonderful"

Cora was wonderful. She was professional and went above and beyond.

"This was a very easy process."

"I spent yesterday going in circles."

I spent yesterday going in circles trying to speak w/someone. I was constantly asked for my PIN number which I wasn't given. My name & email were both spelled wrong. So I had nothing but a text to go by. Even trying to email you was crazy. Always asking for my pin! I explained in 4emails over & over. Then asked to call you only I was given out of the country phone number that I wasn't going to call. I stopped trying as I was not happy & needed to step away. Bc I needed to cancel my reservation bc plans had changed. Today I was able to finally speak w/someone who kindly helped me. She changed the spelling of my name and email & got the reservation canceled! Sent me a email w/everything being canceled. Thank you Jonah!!

"Lowest rate!"

Hotelplanner had by far the best rate! Super easy booking. Thank you!

"Brandon was exceptional"

Brandon was exceptional. He was friendly but profession and made the process easy.

"You would not apply my voucher."

You would not apply my voucher #9999659723198697 for $838.92 to my new booking at the Conrad Hotel even though it is your voucher! I tried to apply it again when I booked the Conrad for March 5-10, but it wouldn't be honored at the hotel. I have wasted many hours of many days on hold without any satisfaction. I AM DONE WITH THIS VOUCHER NONSENSE! Please fix this by returning the money you owe me to my credit card ASAP