"Great customer experience"

Company customer representative Mr Vijay was kind enough to provide an update on my shipment, with assurances that it would be delivered by the specified timeline.He clearly loves his job and is very courteous, friendly and customer forward. I wish him the best in his career at your company.

"Helpful employee"

Recently ordered a bag from Persia s. Okay was very helpful in informing me that there will be a delay in my delivery as there are issues from the manufacturer. Thank you Vijay for letting me know. It s because of people like you that we don t lose trust in a company and keep coming back to shop more.

"Great customer support"

Great customer support. Finally, designer got ready to exchange the product.

"Terrible Customer Service"

Pernias quality of clothing and customer service has gone down A LOT. In the past, I have been able to return clothes that did not fit or look good on me (a norm of online shopping). Now they make up policies and excuses (like discounts means you cannot return an outfit even though the discount applies on the website if you spend a certain amount of money) to make sure they take your money and leave you with bad quality clothing and no recourse. They make up large return shipping expenses to return the outfits and then only offer store credit. Why would they expect me to buy anything from them again after the way they treated me? I DO NOT recommend Pernias to anyone. You might be better off going straight to the designers site. I haven t tried Aza yet but maybe they re better as well- I will be shopping anywhere but Pernias from now on.

"I have had the honor and privilege to speak to Mrinal Paul"

I have had the honor and privilege to speak with one of your gentleman by the name of Mrinal Paul who is so professional and very knowledgeable in questions and answers. Wish our wonderful world could have more people like him. Very grateful to have the honor to get my order handled by him.A big thank you Mrinal Paul

"Excellent Ethics.immediately"

Excellent Ethics.immediately replaced a small defect in my shirt and entire process was smoothly promised after all checks.Thanks to Brand Dash and Dot and Pernias pop-up as well for the prompt response.

"Great ordering customer service"

I am very happy with customer service: prompt, professional and patient. I am international client, ordering 4 items from this website for a 1st time order yet to come. I asked so many questions and always received prompt response. Sana was amazing help with concluding the transaction and Faisal was great with order communication.

"Hidden Charges"

I ordered a lengha online cost me ropee 444.00 only to get a message from DHL to inform me that I have to pay another ropee 156.80 import tax. I was never informed what the Import tax would be at th time of placing my order. As a consumer this is misleading, surely if you supply to customers abroad you should know what taxes will apply. This allows the consumer to make an informed decision. I will never order from Perina Popup Shop again. I have ordered from other company's in India and never had to pay import tax.

"Large order from Pernia s PopUp"

Faisal contacted me regarding the preparation of my order. I asked certain items to be shipped as soon as possible. He assured me this will be noted and taken care of. Very polite and responsive service. I will write a follow up once the order is received on time. Thank you, Faisal.

"Riddhi was very helpful with getting"

Riddhi was very helpful with getting the dress adjusted before my wedding. I was extremely surprised how easy she made this process