stefan
"The hotline personnel was very kind and"
The hotline personnel was very kind and helped us to get an item from a renowned designer even they didn't have it in their online portfolio.The item was ready before expectations from the designer and was delivered earlier than expected.We are very happy with the acquisition as both look and material quality provided were as expected.
Komalpreet Kaur
"Since I placed an order from Germany"
Since I placed an order from Germany and the address was incorrect, Jigar Doshi handled my shipment address extremely quickly.Jigar was really professional in handling the issue and kept me updated on the status of my shipment. Many thanks
Vinita Ranchhod
"Amazing shopping experience"
Amazing shopping experience. Great selection, Great size charting, Ease of purchase. Slight delays with delivery due to designer delays but great communication from the team.
Chris Speight
"Untrustworthy"
1. Broken the contract of sale and asked for more money in order to process the Order. 2. Lied about the delay in my receipt of the order by informing me that there were problems in acquiring fabric. 3. Failed to fulfil promised contact updates with photos of the finished product. 4. Offered a clearly very substandard product.5. Decided that because the product has returned to its original presale price, they would not sell it to me at the discounted price available at the time I placed the order.6. Told me I would have to wait upto 15 days for a refund.
Thulasi Sathianathan
"Faisal provided great customer service"
Faisal provided great customer service. Reached out to make sure that I was updated about my order and accommodated my request to have my order by a certain date so I could wear it to an event.
Henna Kumar
"Jigar and Vishaka"
Jigar and Vishaka, reached out to me in 10 minutes of putting in a request to update my order. Not only did they reach out to me but also updated my order based on my needs. I very much appreciate customer service like this and makes me feel relaxed in ordering from Pernia. Thank you.
Vincent Polidoro
"Jigar Doshi provided excellent customer service"
Jigar Doshi responded to my email within minutes and called me personally to discuss my request to change my order. He was helpful and responsive and overall provided excellent, timely customer service. Very much appreciated, will be telling my friends to shop with your site because the experience was so good. Thank you.
Pavendeep Panesar
"Great customer service"
I has concerns about an order which I raised with the team. Faisal provided great customer service. Reached out to make sure that I was updated about my order and accommodated my request to have my order by a certain date so I could wear it to an event.
Fatima Zainal
"Hrithik is really attentive and liaises"
Hrithik is really attentive and liaises with the customer on all aspects related to product order, availability, shipment and delivery.He communicates effectively and in a timely manner, and does his best to ensure product delivery is as per cusotmer's needs.
Supriyaa Narula
"It was an ok experience"
It was an ok experience. The quality of the first product that I received was good but for the second product it was average. The follow up from Pernia was good maybe it s the designer that the quality didn t come out that well. Staff was quite courteous through online communication
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