"Kept us updated on delivery"

Kept us updated on delivery, polite, friendly and efficient

"Very polite plant men who collected ."

Very polite plant men who collected out suite

"Prompt and on time"

Prompt. Friendly. Great communication and came when they said they would, within an hour slot and even down to advising I was the next stop.

"They were respectful and kind"

They were respectful, to remove shoes. Moved anything that may be broken, before placing recliner in the correct room. Thank you.

"Excellent service"

Excellent service , letting me know by text exactly when they would arrive. Pleasant, polite and very professional, thanks and well done boxglove lol

"Problem free collection"

I was kept up to date with all aspects of the collection. A text the previous evening giving me a realistic time frame which was very accurate. A text prior to arrival telling me I was next for collection. Friendly and professional staff moved the sofa downstairs all safe with no problems. Thank you.

"Excellent"

Positive delivery handled items with care and placed it upstairs where I needed in my home excellent

"Bizarre system"

It's very weird that you only get told your slot the night before, and it's always in the morning. Due to health issues I can't be available in the morning, but they send the text so late in the evening that I've no way to tell them that. This happened with three pick ups in a row that had to keep being rescheduled despite me telling them I can't physically get up that earlyas a result the charity lost out on a perfectly good sofa, and I got blamed despite having no say in the appointment time.Also happened with a sofa I tried to buy, and I lost the $35 delivery fee. Had to return the sofa so the charity lost out there too. Funny enough, Boxmove still got paid. Don't know why they expect things to be entirely at their convenience, regardless of others' needs and availability. This is a customer service issue that they could resolve easily with some basic courtesy. Will not be buying furniture from or donating furniture to any charity that uses Boxmove.

"Very professional"

Very professional. Came to collect a 2-seater and 2 recliners and were gone in 15 minutes.Excellent lads

"Very professional"

Nigel and Joe were very helpful. They moved all furniture quickly and efficiently despite us being on the 4th floor of a high rise building, and reliant on the lift. Very pleased with excellent service.