"80 guest cancelled through mistake of Quandoo..."

Today, our second day of opening after the Lockdown and Quandoo cancelled over 80 guests that we had booked in over the next three days. WOW... We had so many guests calling us, because they received an email saying their table had been cancelled... In shock we phoned the support line asking what had happened and they told us that the headquarters in Berlin had by mistake put us in Tier 3 and without any correspondence just cancelled all our bookings. By the way, we are in Tier 2,just to set the record straight.I then tried to contact our area manager via WhatsApp and was blatantly ignored, followed by you should call the support team, I am not support ... WOW.. What a company this is..??? I rang Berlin (I was brought up in Germany) to then been told that it was the UK head quarter that was at fault..After the bookings were put back on our system, I asked our area manager Lisa to quickly send out an email to our guests to explain that their table had not been Cancelled and she said that they would do it tomorrow. OMG...Tonight we had two tables not showing up.Of course we rang our guests, but we could not reach all. The owner of our business did not receive any correspondence from Quandoo, no apology NOTHING ...We are fighting through these very hard times and Quandoo choose to ignore this fatal mistake to our business.. DO NOT SIGN UP TO THIS COMPANY EVER..

"Great Idea"

Quick and easy process. Hassle free. Will use Quandoo in future. Brilliant way for Online booking your favourite restaurants.

"Spam"

Do not use, as they send you loads of junk emails with no unsubscribe button. Call restaurant instead.

"Thank you very much for Egor helping me."

Thank you very much for Egor helping me sort out few issues with my account today hi is a very helpful person and very understanding and easy to communicate with I really appreciate that you are looking after my account with quandoo all the best thank you very much once again Egor

"Brilliant App"

You can book desired restaurant at the time you want in less than 10seconds and get points for future discounts. Absolutely wonderful..

"Appalling customer service and lack of empathy"

I received an email from Quandoo on 9th June informing me that due to inactivity my points of which there were a lot, 7,625 were due to expire in 30 days. At the time I tried to find a nearby restaurant to use them in but all the ones listed on the app turned out to be no longer part of the scheme. My mother was terminally ill at the time and on 28th June I contacted Quandoo to tell them that I would struggle to be able to redeem my points because of the lack of outlets to use them in and the fact my family and I were spending most of our time at my mum s bedside and asking if I would be able to receive an extension of the deadline under the circumstances. I received a reply on 30th June from Quandoo to say they have reached out to the appropriate department and they would be in touch. I heard nothing more and sent them a follow up email on 7th July asking them if they had any updates and also informing them that my mother had subsequently passed away. Today, 13th July, I received an email telling me my points had expired. I feel I did everything I could to try to resolve this situation and was upfront and honest with them yet all I received in turn was a total lack of empathy and common sense as well as very poor customer service.

"Avoid this company"

Avoid this company. It s all a con. Loads of fake reviews on here. There is another trustpilot page on these which seems more legit

"Over 3 years of great service"

Have been using Quandoo at our restaurant for over 3 years, always really happy with the service provided, and close relationship with account managers. Impeccable customer service, great reservations management system.They are constantly improving little features and listening to users feedback.Very happy to recommend.Marta

"It couldn t be easier"

It couldn t be easier to book a restaurant on Quandoo, the app is easy to navigate and to see your reservations. You even get a reminder the day before, thanks.

"Excellent service from Egor Rankin"

Excellent service from Egor Rankin. Very polite and helpful.