"Sluggish loan process"

Sluggish loan process, makes using cu for purchase clumsy. I really dislike the "if you get a better offer, we will beat it gimmick." Just give me the best rate you can. Hard credit checks to find rate for are not conducive to maintaining good credit standing. Overall not very competitive.

"Automatic Payments"

I like almost everything about Great Basin except the original setup of my automatic car payment. I thought that since I set everything up online as per instructions everything was good. But apparently not, I had to call customer service to find out why my payment had not been debited. They took care of it for me, apparently, I didn't understand the instructions completely. Or, they weren't clear, which I feel they weren't.

"I love this credit union had them for."

I love this credit union had them for over 10 years and never had any problems . Always costumer service is a priority thank you

"Great experience"

So far I like the banking app and account set up was pretty easy.

"3 steps plus phone tag to open account"

The website says 3 steps to open an account but neglects the fourth step of a week of phone tag with Sara. Since it s not our first account not sure why this call is needed. To avoid this delay just use the secure message platform or if a verbal confirmation really is needed for some reason make an appointment.

"Eneida was very helpful"

Eneida was very helpful, patient, and kind in helping me open up a checking and savings account. She is very knowledgeable, answered all my questions and even helped me set up the app on my phone. It was a positive experience.

"The process of opening an account was."

The process of opening an account was surprisingly simple and fast.

"In a world where good customer service."

In a world where good customer service can be hard to come by, I am grateful to have found a bank that truly puts its customers first. Thank you for your dedication to providing exceptional service, and please pass along my thanks to your staff as well.

"Wonderful customer service."

recently very disappointed with our credit union of many years, we switched to This company and have been thrilled to once again feel like we have a place of business where we are valued as a customer. And their rates and services are excellent as well. Thank you for restoring our faith.

"The customer service is Great"

The customer service is Great. Fast , fair and friendly.