Peter
customer
"Easy to access my account via the."
Easy to access my account via the Internet!
Caroline
"Unsettling Experience: Novo Bank's Response to Unauthorized Transactions"
I recently encountered a troubling series of unauthorized withdrawals from my Novo Bank account, and the process of resolving these issues has left me thoroughly frustrated.Upon discovering the unauthorized transactions, I reached out to Novo Bank, only to be informed that they couldn't refund the money after 48 hours. They redirected me to contact PayPal, but after doing so, PayPal confirmed that there was no account associated with the withdrawals.Novo Bank allowed me to file disputes for three transactions within the last 60 days, resulting in a refund. However, I was unable to report older unauthorized PayPal transactions. Novo Bank also requested that I sign an "ACH stop payment form," but the process became confusing when I found out I needed to sign four forms instead of one, despite receiving only one form link.In an attempt to safeguard my funds, I transferred the remaining balance out of Novo Bank, only to face yet another unauthorized PayPal withdrawal. Most disconcerting was Novo Bank's refusal or inability to investigate the source of these unauthorized withdrawals. Despite my request, they claimed they couldn't trace the culprit.Novo Bank's inadequate response to these security lapses is deeply disappointing and raises serious concerns for anyone seeking reliable financial security. Caution is advised for those considering Novo Bank as their banking partner.
DERRICK N
"Strong tool to have for small business/ entrepreneurs"
I like the platform. It keeps track of spending and income with no issues.
CDW BUSINESS SOLUTIONS LLC
"Very User Friendly"
Using their app for my business banking is a snap. Very user friendly.
Accounts Dept
"Very Good website and Great service anf."
Very Good website and Great service anf features set
Adrian Bryant
"This bank is great"
This bank is great! I like the fluidity of transactions and the options.
Saad Elias
"no fees, advanced technology"
no fees, great bank and they have advanced technology
E.
"Easy to use help easily available if needed."
Extremely easy to navigate pretty quick response time.
Rich
"Easy to use"
Easy to use. Good internet and mobile sites. I have no complaints after two years of use.
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