"Smiling faces"

Always a friendly, professional and prompt staff.

"Concerned tellers."

The tellers were very responsive to my request and a banker was readily available to assist me.

"Simply not a reliable organization"

No response to tickets opened via web portal. General question. Links provided in previous tickets don't work. Rejects charges by major shipping companies that has gone through previously without any issue. Card gets shut off frequently because "they don't trust" it.

"An employee at Novi stole money from my."

An employee at Novo stole money from my account. I had it frozen for fraud and she unfroze it and transferred money to someone. Novo is refusing to refund my money. I have filed a Better Business Bureau complaint and a police report.Do not use this bank!UPDATE The thief changed my logins to the account so I can t access any messages from the company. They refuse to contact me any other way. Maddening!!! There are no customer support lines to call

"Great for small businesses just."

Great for small businesses just starting out!!

"Smooth Banking"

The banking with this bank has been seemless.

"Quick response to inquiries"

Quick response to inquiries, good and responsive app.

"One of the best financial institutions."

One of the best financial institutions out there good customer service and support

"I am taking my business elsewhere"

Customer Service is challenging since it is all done through the app.Once my transferred funds were lost and did not deposit to my external account for over 7 days. I had paid for the funds to be expedited to cover incoming bills, which I was charged for insufficient funds. Novo did not reimburse the expedite charge nor the bank fees incurred. I thought an online small business bank would give me ease with transactions. It has been far from my experience.

"TeeeeTeee Replying To Novo"

TeeeeTeee Replying To NovoWow !! Thats The Fastest Customer Service Has Ever Replied. Really Replied At All. Lol How Ironic. AnyWhom, No Need To Know My Information The Account Was Closed Out For Absolutely No Reason After Holding My Funds For Almost A Month. I Was Stuck With No Money & No Customer Communication At All. Im No Spiteful Troll Lying On This Company Only Sharing From Personal Experience.