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Locks wallet

Cryptocurrency Service
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1021 reviews
Overall Rating
Customer Reviews about Locks wallet
Write a review about lockswallet.io

Safari James

5.00/5.00

"Great Service"

Company Reply: Thank you for the 5 stars!
10/12/2023

Tyson Pleskonko

5.00/5.00

"Awesome decentralized wallet"

Awesome decentralized wallet. Very fast transactions.

Company Reply: Thank you so much for the positive rating!
10/12/2023

Cambo Nicky

5.00/5.00

"Locks wallet is the best cryto wallet."

Locks wallet is the best cryto wallet and free

Company Reply: Thank you so much for the positive rating!
09/12/2023

Rolando Benavides

5.00/5.00

"Thank you..!!"

Super Wallet, very light, everything works very well, I met it and liked it very much, Thank you

Company Reply: Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are glad to know you like Locks Wallet!
09/12/2023

JokerMan

4.00/5.00

"good.nice app"

Company Reply: Hi there! Thank you! If you enjoy using the app, please rate us 5 stars. It would encourage us to continue improving the product!PA
07/12/2023

Pwnt Nub Pwntnub

5.00/5.00

"I have used Locks wallet for a long."

I have used Locks wallet for a long time, it has always worked for me. There have been issues during high exchanges when trying to exchange 1 token for another, however that is more of an issue with the exchange partners than the wallet.

Company Reply: Thank you so much for the positive rating! We are happy to work for our users!
06/12/2023

Jay Joe (WatchMIX)

5.00/5.00

"Really Good wallet with great customer."

Really Good wallet with great customer support.

Company Reply: We really appreciate you taking the time to share your rating with us! Thank you!
06/12/2023

ruc bor

5.00/5.00

"easy to operate"

easy to operate, buy, sell, crypto . good help support. easy to transfer money

Company Reply: Thank you so much for the positive rating!
05/12/2023

Sam

5.00/5.00

"best exchange and wallet to hold a."

best exchange and wallet to hold a crypto asset.

Company Reply: Thank you so much for taking the time to leave an excellent rating!
05/12/2023

MM

1.00/5.00

"Terrible Customer Support"

I've had an ongoing issue with this wallet--I can't get to other wallets despite toggling them on and "Apply[ing]." I've reached out to customer support multiple times. Each time, they ask me for screen shots. I send these with detailed explanations of what I'm doing. Each time, CS emails me back a link to the SAME "help" pages. I let them know I've already read & followed the instructions in the links, but the results are NOT happening on my end. At that point, customer support stops replying to me.I've noticed this is becoming standard "customer service" with a lot of newer tech companies. Instead of answering specific questions, Locks Wallet support uses cut-N-paste responses with the same help pages already pasted into their support email responses. So you're on your own trying to find a solution. This is bad enough with a typical brick-N-mortar institution. But at least with them, you have some legal protections many crypto spaces DON'T offer. I get that a lot of these companies have small staffs, but that can't be an excuse NOT to answer clear, direct, easy technical questions. My poor experience getting help with Locks Wallet has prompted me to empty my wallet and stop using it. I'll also share my experience with my community to save them the hassles, too.

Company Reply: Hey there!Thank you for sharing your experience. We are sorry you feel that way, it was never an intention of our support. We went ahead and found your case with our support. As we can see, you were only asked for a screenshot once, as well as articles were sent to you only once. At the moment we already identified what the issue is and sent you an instruction. You have to turn off "Hide zero balances" filter. That will enable to see all the availble coins. We also reply within 1 hour and always are here to help. We hope you will give our wallet another chance.
05/12/2023
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