"Creating a joint account wasn't as easy."

Creating a joint account wasn't as easy as I thought it would be. That is why I only gave 4 stars. We repeatedly had to sign the same paperwork to be able to see our joint account on our own user logins. Then I had to sign more paperwork when I wanted to do online payments with our joint account. Not sure what happened but it was a pain and took over a month to get everything sorted out.

"The customer service is second to none"

The customer service is second to none! Great working with professionals who strive for excellence. We recently applied for a car loan and the response to the process and our questions were instant. Thank you! Dave and Janet Stout

"I requested a high yeild bank account."

I requested a high yeild bank account when i opened my account. I was given a free checking account. I was also told that this bank pays when deposits are pending and I have had multiple situations where I was not paid until the following monday instead of friday like I am supposed to.

"I recently opened an additional account."

I recently opened an additional account and the service was stellar! I just tore my office apart looking for the young man's name who helped Me! I can't find it and I always write down a name. I'm guessing it was John or Dan? This gentleman needs recognition for His patience and ability to explain things in a perspective anyone could understand. His follow through and attention to detail is what is missing in way too many business's today. He also explained to Me the method of what I will be encountering when I purchase/select an online digital Stock Platform, most helpful Person I have had the pleasure of doing business with. I must add the entire Credit Union are always at the same level. Much appreciated and look forward to many more years at Great Basin Credit Union. Thanks, Mitchell Bruns(aka David).

"local credit union offering friendly servicd"

Love a local credit union, especially one that provides friendly service, educational programs, and a variety of accounts that meet my family s financial needs.

"I love this credit union had them for."

I love this credit union had them for over 10 years and never had any problems . Always costumer service is a priority thank you

"3 steps plus phone tag to open account"

The website says 3 steps to open an account but neglects the fourth step of a week of phone tag with Sara. Since it s not our first account not sure why this call is needed. To avoid this delay just use the secure message platform or if a verbal confirmation really is needed for some reason make an appointment.

"Eneida was very helpful"

Eneida was very helpful, patient, and kind in helping me open up a checking and savings account. She is very knowledgeable, answered all my questions and even helped me set up the app on my phone. It was a positive experience.

"The process of opening an account was."

The process of opening an account was surprisingly simple and fast.

"Wonderful customer service."

recently very disappointed with our credit union of many years, we switched to This company and have been thrilled to once again feel like we have a place of business where we are valued as a customer. And their rates and services are excellent as well. Thank you for restoring our faith.