Anonymous
"I have been in my trust deed for a few."
I have been in my trust deed for a few year's now and never had any hassle whatsoever everything's Always been kept simple never had any troubles with the process.
Paul
"Positive experience"
Positive experience! Agent answered the phone promptly and helped me with my question in a professional and customer focused manner leaving me feeling that she had gone above and beyond to assist me.
Gordon Swanson
"Had to call and change payment."
Had to call and change payment dates.Had the pleasure of getting a young guy called Andrew.He couldnt have been more understanding and nothing was a bother too him.First class customer service.Well chuffed customer .Regards Gordon
Georgia
"Amazing customer service"
Started off by speaking to Bobby who was super helpful and made me feel at ease instantly he passed me on to Barry who was again very helpful and talked me through everything, as someone who often feels anxious over the phone I felt very comfortable with talking to him and he has helped start the change in my life for a debt free future. Can't thank trust deed enough for their help in such a short time already
Happy Customer
"Honest and reliable advice."
My request for debt advice was handled with the utmost professionalism by the staff at Trust Deed Scotland. At all points in the process of reaching a debt management solution I was kept informed and treated with respect and empathy. Their IT system allows for documents to be uploaded and checked in real time, saving the need for to and fro-ing in the post. Once the best solution was decided it only took 24hrs to complete the paperwork. Looking forward to being debt free in the near future.Thanks Val, you're a star.
Matthew Weir
"I have had a very positive experience."
I have had a very positive experience with the company. On my initial first contact, I felt overwhelmed with everything, my debts were all around me. Making contact with the company was the best thing I did as they listened to me and started working with to come up with a plan. My advice is be honest with the team, they want to help you, any information that they require it is easy to send using their online tool. Lastly, a very special thank you to Soreena, she has been a true credit to the organisation, Soreena listened to me, helped me and gave me options based on my situation. I am truly grateful for her help and support at a time in my life when I thought there was no road out of debt and I am now in a situation where I feel my debt has been managed. I feel less stressed and sleeping better, which is beneficial to my overall health and wellbeing. Thank you
Mrs Walker
"Gemma made the whole experience a."
Gemma made the whole experience a little less scary, I had called to try and set this up in the past but immediately stopped so I am so glad I got past my anxiety and managed to get this done and that it was Gemma that answered my call and took me through the process.She answered all my questions and put my mind at rest and I am very grateful
Karen
"Really helpful"
Really helpful, knowledgeable and friendly, made me feel at ease from start to finish and I was kept up to date at every step.
Stephen Murray
"Great!"
Every one of the staff were friendly and helpful from the beginning to the finishing touches. Can genuinely think of nothing to improve on! Keep up the good work.
Derek Cope
"The whole experience from the initial."
The whole experience from the initial consultation to recent discharge from the trust deed was excellent, I did have some suspicious correspondence from a company near the end of my term, but it was sorted very promptly and I received no more emails, I would recommend this service highly.A great weight off my shoulders from the start to finishAnd very helpful staff
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